Job Description

“What would you say you do here?”

Providing world-class support for the day to day operations of the studio and our initiatives

Advocating for our clients to other technology departments in support of DreamWorks

Working closely with the engineering departments on supporting the infrastructure upgrades and changes

Ensuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivity

Serve as the main point of contact for end-user support incidents

Analyze issues and create solutions for HW and SW problems

Building, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptops

Work with System Engineers and Architects on projects in support of studio initiatives

Run with small to medium size projects with the goals of achieving the stated objectives in a timely manner

Look for opportunities to provide continuous improvement to our processes and procedures

Manage all aspects of software license installations

Provide technical expertise and ownership of application debugging for most departments

Provide outstanding end-user support through phone call, ticketing system (Jira), and deskside visits

Create new tools to automate processes in an effort to increase departmental efficiencies

Set up and move systems as necessary

Analyze issues and create solutions for hardware and software problems

Participate in, and/or run preventative maintenance tasks

Assist in creating and maintaining documentation related to the support of the studio

Serve as an escalation point for other technology departments such as Asset Management and A/V

Create and manage user accounts