Job Description

At Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Privado, our exclusive villa experience. At Privado, we are looking for experts in luxury; to know luxury is to serve luxury. Our carefully curated team of Experience Concierge will look forward to assisting the most discerning travelers, creating exceptionally special experiences that will become treasured memories. This team will ensure every last detail is accounted for from reservation to departure; taking the time to give genuine, continuous care for each guest. This level of detail and precision will be essential to creating a thoughtfully personalized and ultra-luxe experience that is exclusive to Privado.

Consistently offer professional, friendly and engaging service

Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services

Provide pre-arrival, arrival and departure assistance for all Privado guests

Oversee room assignments of all incoming guests

Develop and maintain strong guest relationships to ensure Privado and Fairmont loyalty

Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Privado throughout Fairmont Hotels & Resort

Assist guests regarding hotel facilities in an informative and helpful way

Address guest concerns and react quickly, logging and notifying proper departments

Follow department policies, procedures and service standards

Follow all safety policies 

Other duties as assigned