Post Room Operative - 2 Part-Time Positions Available, Permanent, Royal Wharf (E16)
Role 1 - Weekdays
Hours: 20 per week, Monday - Friday, 4:30 pm - 8:30 pm
Rate: £12.51 per hour
Role 2 - Weekends
Hours: 18 per week, Saturday - Sunday, 10 am - 7 pm
Rate: £12.51 per hour
Duties & Responsibilities
• To maintain a robust operational process to effectively control vehicle access to/from the post room.
• To implement Health & Safety for Post room operations, adhering to current SOP’s and legislation.
• To assist with the site fire and emergency procedures policy and ensuring relevant preventative measures undertaken.
• To Liaise with RSM for any departmental issues.
• To ensure that all requests & enquiries to the Postroom Department (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP’s on every occasion.
• Ensure that work areas are always kept clean & tidy reporting any defects immediately.
• To ensure the Postroom is secured at all times with any unauthorised access challenged & dealt with in an appropriate manner.
• To be a part of the Resort team maintaining the policies, company rules and quality of Ballymore Properties Ltd.
• Meeting and Greeting all residents/ couriers politely on drop off and collection of mail
• To liaise with the RSM and RD at all times in relation to requests for deliveries to & from the site via the Postroom
• Ensure the smooth running of the communication systems within the Estate to SOP principles
• Correct reporting of any security / health and safety issues.
• Correct reporting of any incidents or complaints.
• Receiving and safekeeping of all parcels / registered mail, carrying out regular audits.
• Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/ valuable items to be secured in safe, ready for collection.
• Making out postal slips ready for delivery into resident’s post-boxes & the accurate recording of them ready for residents to sign for upon collection.
• Correct issuing of parcels / registered mail as per SOP’s.
• Receipt & Issue of residents’ dry cleaning/laundry ensuring relevant paperwork completed.
• When requested to carry out apartment key audit • When requested to carry out Estate key audit • Pro-actively dealing with maintenance and cleaning problems identified within the estate.
• Always maintain a safe environment for all people in the estate. • Maintain a neat and tidy appearance in the Parcel Room and all Storage rooms.
• Take the appropriate action in the event of an emergency.
• To ensure all relevant correspondence is forwarded without delay to the RD’s office.
• Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.
• To attend meetings as directed by the Resort Director or Residential Services Manager.
Other Responsibilities:
• To know, understand and demonstrate the principles highlighted within the BAML Mission Statement.
• To help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Residential Estates Team.
• Assist where necessary with any other tasks or duties when assigned by the Resort Director or Residential Services Manager.
Skills, Experience & Qualifications
• Good organisational skills
• Knowledge and experience of software systems to aid with front of house and security.
• Team player, to use initiative.
• Experience of working in a team in a complex multi-site environment.
• Good verbal communication and good written skills.
• Knowledge of H&S • Ability to execute and implement strategic and tactical plans.
• Ability to drive organisational and cultural change to create a sense of community.
• The correct approach to energise and encourage others to collaborate effectively while motivating and managing the abilities of the team.
• Demonstrate good practice and knowledge of Health and safety legislation.
Ballymore operates as an equal opportunities employer