Taylor Wimpey plc

Department FunctionThe HO Sales & Marketing team provide support and best practice for the BU Sales and Marketing teams to help them to market and sell our homes and communities efficiently, effectively and consistently. They are responsible for coordinating sales training and putting together guidance documents covering the sales process. The team manage our website, which gets over 11 million visits per year, providing a daily support desk for website users. They also manage our social media channels alongside the Head Office Customer Service, IR Comms and HR teams.

Job SummaryTo deliver against profit, quality, and volume targets by leading, developing and motivating a team of Sales Executives and coordinating activities and communications between sites, internal departments, and external suppliers.

Primary Responsibilities:

Lead and manage a team of remote Sales Executives to achieve Business Unit targets.
Recruit, select, develop, and coach Sales Executives to the required standards, including annual development plans.
Drive sales targets, as agreed with the Sales and Marketing Director through Sales Executives.
Ensure all Key Performance Indicator targets are reached across all areas of sales and customer service including those around lead management/CRM (dynamics database).
Provide the primary communication channel between site staff, sales and marketing department, other internal departments and external agencies.
Be aware of and provide ‘first port of call’ expertise for all customer purchasing activities from Sales Executives.
Provide knowledge/expertise to react to market conditions such as lenders’ criteria, local house price variations, stock plots, PX properties, and advise on forecasting and site build sequence
Manage external media, presentation, legal and lending agencies against the business unit plan, business unit targets and Taylor Wimpey standards.
Support SMD in settling release prices through regular market research.
Ensure reaction to customer enquiries and purchasing queries are in line with the business unit plan and site requirements
Ensure the health & safety of customers, site staff and other parties is a priority and complies with company policy
Follow and adhere to company procedures and standards of performance as laid down by the business unit.
Propose and agree with Sales Director commission targets and review and approve monthly commission submissions for accuracy prior to submission to payroll. Additional responsibilities:

Provide support to marketing in preparation and release of development handbooks and sales packs for outlet releases.
Support SMD in Sales Executive recruitment.
Senior stakeholder communication and regular interaction with BUMT is required.
Support SMD in preparation of revenues and market research for land purchases and site budgets. Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team