Customer Services Associate - 1st Line (HR/Payroll)
Posted on Sep 13, 2024 by CV-Library
Leeds, West Yorkshire, United Kingdom
Customer Service
Immediate Start
Annual Salary
Full-Time
Customer Services Associate - 1st Line (HR/Payroll)
Competitive plus Bonus plus Benefits
Wigan, UK/Leeds, UK
Permanent Full Time
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn? IRIS Software Group are seeking dedicated individuals to join our team as Customer Services Analysts - 1st Line. In this role, you will play a pivotal part in supporting our customers, resolving queries, and ensuring their satisfaction with our products and services.
We're looking for candidates to join us on both permanent and fixed-term contracts.
What Will You Be Doing?
As a Customer Services Analyst - 1st Line, your responsibilities will include:
* Responding to incoming customer cases, providing support and guidance on our products
* Logging and managing tickets in our CRM system, ensuring all relevant information is collated for investigation and resolution
* Taking a proactive approach to resolving queries through initial investigations and utilizing available resources
* Escalating more complex issues to the 2nd Line Support team when necessary
* Achieving individual and team targets, including Net Promoter Score and quality metrics
* Prioritizing daily workload to meet customer SLAs and ensure timely resolutions
* Supporting user acceptance testing and contributing to the knowledge base content
* Fostering a positive team environment, collaborating with colleagues to achieve shared objectives
* Exemplifying IRIS values and representing our brand with professionalism and warmth
* Actively participating in our competency framework to enhance skills and career progression
* Continually developing expertise in our products through ongoing training and development initiatives
* Completing all mandatory training modules, including current data protection requirements
What Are We Looking For?
To thrive in this role, you should bring:
* Experience in customer-facing telephone roles (desirable)
* Strong customer focus and dedication to delivering exceptional service
* Teamwork skills, with a collaborative approach to achieving goals
* A passion for innovation and continuous improvement
* Effective problem-solving abilities to tackle challenges proactively
* Results-oriented mindset, striving to exceed targets and expectations
* Excellent communication skills, both written and verbal, to interact effectively with customers and colleagues
This is your opportunity to join a dynamic team where your skills and dedication will make a real difference. Apply now to be considered for this exciting role.
Please note: In the case of high application volume, the application window may close early
Competitive plus Bonus plus Benefits
Wigan, UK/Leeds, UK
Permanent Full Time
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn? IRIS Software Group are seeking dedicated individuals to join our team as Customer Services Analysts - 1st Line. In this role, you will play a pivotal part in supporting our customers, resolving queries, and ensuring their satisfaction with our products and services.
We're looking for candidates to join us on both permanent and fixed-term contracts.
What Will You Be Doing?
As a Customer Services Analyst - 1st Line, your responsibilities will include:
* Responding to incoming customer cases, providing support and guidance on our products
* Logging and managing tickets in our CRM system, ensuring all relevant information is collated for investigation and resolution
* Taking a proactive approach to resolving queries through initial investigations and utilizing available resources
* Escalating more complex issues to the 2nd Line Support team when necessary
* Achieving individual and team targets, including Net Promoter Score and quality metrics
* Prioritizing daily workload to meet customer SLAs and ensure timely resolutions
* Supporting user acceptance testing and contributing to the knowledge base content
* Fostering a positive team environment, collaborating with colleagues to achieve shared objectives
* Exemplifying IRIS values and representing our brand with professionalism and warmth
* Actively participating in our competency framework to enhance skills and career progression
* Continually developing expertise in our products through ongoing training and development initiatives
* Completing all mandatory training modules, including current data protection requirements
What Are We Looking For?
To thrive in this role, you should bring:
* Experience in customer-facing telephone roles (desirable)
* Strong customer focus and dedication to delivering exceptional service
* Teamwork skills, with a collaborative approach to achieving goals
* A passion for innovation and continuous improvement
* Effective problem-solving abilities to tackle challenges proactively
* Results-oriented mindset, striving to exceed targets and expectations
* Excellent communication skills, both written and verbal, to interact effectively with customers and colleagues
This is your opportunity to join a dynamic team where your skills and dedication will make a real difference. Apply now to be considered for this exciting role.
Please note: In the case of high application volume, the application window may close early
Reference: 222322240
https://jobs.careeraddict.com/post/95148882
Customer Services Associate - 1st Line (HR/Payroll)
Posted on Sep 13, 2024 by CV-Library
Leeds, West Yorkshire, United Kingdom
Customer Service
Immediate Start
Annual Salary
Full-Time
Customer Services Associate - 1st Line (HR/Payroll)
Competitive plus Bonus plus Benefits
Wigan, UK/Leeds, UK
Permanent Full Time
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn? IRIS Software Group are seeking dedicated individuals to join our team as Customer Services Analysts - 1st Line. In this role, you will play a pivotal part in supporting our customers, resolving queries, and ensuring their satisfaction with our products and services.
We're looking for candidates to join us on both permanent and fixed-term contracts.
What Will You Be Doing?
As a Customer Services Analyst - 1st Line, your responsibilities will include:
* Responding to incoming customer cases, providing support and guidance on our products
* Logging and managing tickets in our CRM system, ensuring all relevant information is collated for investigation and resolution
* Taking a proactive approach to resolving queries through initial investigations and utilizing available resources
* Escalating more complex issues to the 2nd Line Support team when necessary
* Achieving individual and team targets, including Net Promoter Score and quality metrics
* Prioritizing daily workload to meet customer SLAs and ensure timely resolutions
* Supporting user acceptance testing and contributing to the knowledge base content
* Fostering a positive team environment, collaborating with colleagues to achieve shared objectives
* Exemplifying IRIS values and representing our brand with professionalism and warmth
* Actively participating in our competency framework to enhance skills and career progression
* Continually developing expertise in our products through ongoing training and development initiatives
* Completing all mandatory training modules, including current data protection requirements
What Are We Looking For?
To thrive in this role, you should bring:
* Experience in customer-facing telephone roles (desirable)
* Strong customer focus and dedication to delivering exceptional service
* Teamwork skills, with a collaborative approach to achieving goals
* A passion for innovation and continuous improvement
* Effective problem-solving abilities to tackle challenges proactively
* Results-oriented mindset, striving to exceed targets and expectations
* Excellent communication skills, both written and verbal, to interact effectively with customers and colleagues
This is your opportunity to join a dynamic team where your skills and dedication will make a real difference. Apply now to be considered for this exciting role.
Please note: In the case of high application volume, the application window may close early
Competitive plus Bonus plus Benefits
Wigan, UK/Leeds, UK
Permanent Full Time
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn? IRIS Software Group are seeking dedicated individuals to join our team as Customer Services Analysts - 1st Line. In this role, you will play a pivotal part in supporting our customers, resolving queries, and ensuring their satisfaction with our products and services.
We're looking for candidates to join us on both permanent and fixed-term contracts.
What Will You Be Doing?
As a Customer Services Analyst - 1st Line, your responsibilities will include:
* Responding to incoming customer cases, providing support and guidance on our products
* Logging and managing tickets in our CRM system, ensuring all relevant information is collated for investigation and resolution
* Taking a proactive approach to resolving queries through initial investigations and utilizing available resources
* Escalating more complex issues to the 2nd Line Support team when necessary
* Achieving individual and team targets, including Net Promoter Score and quality metrics
* Prioritizing daily workload to meet customer SLAs and ensure timely resolutions
* Supporting user acceptance testing and contributing to the knowledge base content
* Fostering a positive team environment, collaborating with colleagues to achieve shared objectives
* Exemplifying IRIS values and representing our brand with professionalism and warmth
* Actively participating in our competency framework to enhance skills and career progression
* Continually developing expertise in our products through ongoing training and development initiatives
* Completing all mandatory training modules, including current data protection requirements
What Are We Looking For?
To thrive in this role, you should bring:
* Experience in customer-facing telephone roles (desirable)
* Strong customer focus and dedication to delivering exceptional service
* Teamwork skills, with a collaborative approach to achieving goals
* A passion for innovation and continuous improvement
* Effective problem-solving abilities to tackle challenges proactively
* Results-oriented mindset, striving to exceed targets and expectations
* Excellent communication skills, both written and verbal, to interact effectively with customers and colleagues
This is your opportunity to join a dynamic team where your skills and dedication will make a real difference. Apply now to be considered for this exciting role.
Please note: In the case of high application volume, the application window may close early
Reference: 222322240
Share this job:
Alert me to jobs like this:
Amplify your job search:
Expert career advice
Increase interview chances with our downloads and specialist services.
Visit Blog