Unite People are working with an established maintenance and refurbishment construction contractor to hire a Tenant Liaison Officer (TLO) to join them working on an existing project in the North West until December 2024.

As the TLO, will be assisting construction staff in the refurbishment and upgrade of an existing apartment block by developing positive relationships with residents in order to provide information and support the ongoing refurbishment and maintenance of dwellings.

Duties Include
• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues
• Monitor customer satisfaction

The successful candidate must be able to demonstrate previous experience in a TLO or Resident Liaison Officer position; and be comfortable in a customer facing role here required.

For more information, please submit your CV for consideration or contact Unite People Sheffield