IT Workplace Services Professional vacancy for a globally operating Risch-Rotkreuz based company in the Pharma sector.

Your tasks:

• Acting as a digital enabler to enhance employee productivity and provide a personalized employee experience
• Leveraging data analytics tools to provide proactive support and optimize incident management processes
• Managing IT hardware life cycle and deskside support services to ensure service quality and compliance with SLAs
• Providing support for onsite services, including events and meetings, while promoting best practices to enhance user experience
• Driving the deployment of standard workplace infrastructure and collaborating on global and local projects
• Supporting local audit, inspection, certification requirements, and business continuity and disaster recovery planning activities

Your experience/knowledge:

• Several years of experience with ticketing systems and troubleshooting hardware, software and mobile devices
• Strong working knowledge of ITIL v3 processes in IT service delivery
• Familiarity with supported operating systems, devices, and applications, including Google Suite and Microsoft Office
• Expertise in managing IT hardware life cycles and providing deskside support services
• Language skills: English - fluent in written and spoken, German is advantageous

Your soft skills:

• Excellent comprehension skills, coupled with curiosity and integrity
• Analytical and solution-orientated thinking with a strong passion for innovation

Location: Risch-Rotkreuz, Switzerland
Work setting: On-Site
Sector: Pharma
Start: 10/2024
Duration: 12 months
Workload: 100%
Ref.Nr.: BH 22093