We're seeking a talented and dedicated Service Desk Employee (1st Level Support) to join our dynamic IT team. As a key member of our organization, you'll play a vital role in ensuring the smooth operation of our internal IT systems.

Location: Zurich
Rate: 380/day
Length of Contract: 6months

Your Responsibilities:

• Incident Management: Receive and resolve IT incidents and questions from internal customers in German, French, Italian, and English.
• Ticket Processing: Process and resolve IT support requests efficiently, adhering to ITIL best practices.
• Application Support: Provide support for various applications used within our organization.
• Knowledge Management: Contribute to our knowledge base by creating and updating articles.
• Customer Communication: Interact effectively with internal customers via phone, email, and other communication channels.

Your Skills and Qualifications:

• Language Proficiency: Fluency in German and French is essential. Proficiency in Italian and English is a plus.
• Technical Knowledge: Strong understanding of Windows 10/11, MS O365, and general IT hardware and software.
• Problem-Solving: Ability to troubleshoot technical issues and provide effective solutions.
• Communication Skills: Excellent verbal and written communication skills.
• Customer Service: A passion for delivering exceptional customer service.
• Teamwork: Ability to collaborate effectively with colleagues.