Are you looking for a new job in Scarborough or Bridlington? Do you have experience within customer services or customer account management? Would you like to work for a business that rewards its people with a quarterly bonus, full training and personal development?

We are working exclusively with a fantastic organisation with offices in Scarborough and Bridlington, who put their people at the heart of everything they do. A business that supports its customers with an exceptional customer services team who work brilliantly together as well as independently.

This is brilliant opportunity to work for a growing family run business where you can be part of their future growth strategy.

What the customer services adviser job involves

You are the main point of contact for calls coming into the customer services team

Dealing with enquiries from customers over the phone and via email

Accurately updating customer details on the inhouse system, logging all information

Supporting customers to find resolutions to their enquiries

Speaking to new and existing customers on a daily basis over the telephone

Skills required

Customer Service experience from a customer focused environment

Experience of using different software / computer packages

Good at following processes and finding solutions to problems

Relationship building experience with existing customers

Other information

40 hours a week with 2.5 hours given back in lieu each week

20 days holiday plus bank holidays plus an additional 2 days given to be taken in lieu of Christmas

Carparking available at both the Scarborough and Bridlington offices

The option to work at either the Scarborough or the Bridlington office

Cycle to work scheme

Wellbeing App available to all staff with access to counselling if required

Quarterly bonus payable to all employees after completion of the probationary period

Annual salary review

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role.

KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website where you will find all the information you need to know about how we will use and process your personal data.

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