Customer Service Coordinator

My client is a recognised and highly regarded B2B Trade Distributor, and they are looking for a Customer Service Coordinator to join the team.

Basic Salary: Circa £25k plus bonus

Location: Office based, Leighton Buzzard

Hours: 0830 to 1715 Mon to Thurs and 830 to 1700 Fri

Job Summary

The Customer Service Coordinator are responsible for after-sales related cases such as delivery issues, item returns and spare parts.

Key Duties and Responsibilities

Service and Returns

* Respond to Item Return enquiries via phone, email, and website service page

* Organise safe return of items from our customers and book-in the goods upon arrival

* Perform basic testing and fault-finding of returned items

* Organise safe return of items to vendors for replacement, repair, or credit, and booking out upon shipment

* Chase outstanding purchase order returns from vendors

* Raise sales orders for returned/repaired/replacement goods

* Charge and invoice customers for repair/shipping costs

* Ship and invoice* repaired/replacement goods back to customers

Courier Liaison (Delivery Issues)

* Respond to customer delivery issue enquiries and liaise with couriers

Spare Parts

* Respond to customer spare part enquires

* Price-up spare’s orders and prepare spare part quotes / sales orders for customers

* Ship and invoice spares orders to customers*

General

* Assist with warehouse duties as required

* Support the sales team by answering the company phones

* Assist with marketing functions as required

* Invoicing completed in liaison with Accounts Department.

Experience / Education Required

* Good basic level of education (i.e., schooling / further education)

* At least 2 years’ experience in Customer Service-related roles

* B2B customer service experience (ideal but not essential)

* Experience and/or desire to work within a busy office environment working closely with your colleagues

Skills / Knowledge

* Good communication and numeracy skills

* Computer skills:

* Self-disciplined and self-motivated

* Able to maintain good relationships with customers, vendors and colleagues

* Able to multi-task, work in a fast-paced environment and to prioritise

* Able to work alone with minimal supervision

* Great attention to detail