• Contract Duration: Contract for 3- 6 months, Inside IR35
• Location: Newbury; All 5 days Onsite
• Number of interviews: 1-2 Client Technical interviews via Ms Teams video
• Role Urgency/Candidate expected to start the role: Start Date is ASAP
• Managed Services to our Small, Medium & Enterprise business customer

The successful candidate will need to have a good appreciation of all factors with a core understanding in any of the below technologies

• Microsoft 365
• Meraki WiFi
• Networks, routing & security
• HP desktops & laptops and other associated vendor
• MS-900 - Microsoft 365 Fundamentals
• AZ-900 - Microsoft Azure Fundaments
• MD-100 or MD-101 - Windows Client Certification of Managing Modern Desktops
• ITIL® 4 Foundation - IT Service Management Certification

In terms of Support, you will be covering an array of:

• 1st Line support and incident resolution using the tools provided & experience.
• 2nd Line support & manufacturer engagement.
• 3rd Party incident management - managing collaborative partners to resolution.

You will also be required to escalate major incidents, major outages, problems, skills gaps & 3rd party missed SLAs. Accuracy of data is key when updating the ticketing system and knowledge base.

Who you are?

• The successful candidate will have previous working experience within an IT Support Environment, providing resolution directly to the end user.
• Experience of service management toolsets used for remote monitoring and management, incident resolution, knowledge management and/or contract & asset management.
• Competent in networking, across WLAN, WAN, LAN configuration and troubleshooting.
• Knowledge of Windows Desktop Support and relevant technologies - Directory services, DHCP, DNS.
• Exceptional interpersonal and customer service skills and a can-do proactive attitude.
• Previous experience offering support of the core & common components of M365.
• Knowledge of Azure Active Directory and Office365.