Breakdown Controller
Posted on Sep 12, 2024 by CV-Library
Normanton, City and Borough of Wakefield, West Yorkshire, United Kingdom
Automotive
Immediate Start
£27.5k - £27.5k Annual
Full-Time
Hybrid Recruit are seeking an experienced Breakdown Controller to work for a well-established and reputable hire company based in Normanton.
The main job function of a Breakdown Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function.
Responsibilities of the Breakdown Controller:
* Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
* Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
* Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
* Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
* Interact closely with other departments, in particular, finance, workshop and sales.
* Provide a high level of accuracy and detail on all records created within Syrinx.
* Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
* Follow company’s Employee handbook policies and procedures.
* Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.
* Any other ad-hoc duties.
Requirements of the Breakdown Controller:
* Excellent written and verbal communication skills.
* Excellent attention to detail.
* Well organised and strong planning skills.
* Solid knowledge of Microsoft Office programs.
* Previous customer Breakdown experience.
* Prior vehicle knowledge is desirable, but not essential.
* Good interpersonal skills.
* Problem solver with ability to work well under pressure and to tight deadlines.
In return, the Breakdown Controller will receive:
* Renumeration: £27,520 / Year + OOH Bonus
* 25 days holiday + bank holidays
* Additional leave
* Bereavement leave
* Company pension
* Cycle to work scheme
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
Should you be interested in this Breakdown Controller role, please click "Apply now!" with an up-to-date CV
The main job function of a Breakdown Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function.
Responsibilities of the Breakdown Controller:
* Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
* Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
* Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
* Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
* Interact closely with other departments, in particular, finance, workshop and sales.
* Provide a high level of accuracy and detail on all records created within Syrinx.
* Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
* Follow company’s Employee handbook policies and procedures.
* Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.
* Any other ad-hoc duties.
Requirements of the Breakdown Controller:
* Excellent written and verbal communication skills.
* Excellent attention to detail.
* Well organised and strong planning skills.
* Solid knowledge of Microsoft Office programs.
* Previous customer Breakdown experience.
* Prior vehicle knowledge is desirable, but not essential.
* Good interpersonal skills.
* Problem solver with ability to work well under pressure and to tight deadlines.
In return, the Breakdown Controller will receive:
* Renumeration: £27,520 / Year + OOH Bonus
* 25 days holiday + bank holidays
* Additional leave
* Bereavement leave
* Company pension
* Cycle to work scheme
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
Should you be interested in this Breakdown Controller role, please click "Apply now!" with an up-to-date CV
Reference: 222310707
https://jobs.careeraddict.com/post/95112780
Breakdown Controller
Posted on Sep 12, 2024 by CV-Library
Normanton, City and Borough of Wakefield, West Yorkshire, United Kingdom
Automotive
Immediate Start
£27.5k - £27.5k Annual
Full-Time
Hybrid Recruit are seeking an experienced Breakdown Controller to work for a well-established and reputable hire company based in Normanton.
The main job function of a Breakdown Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function.
Responsibilities of the Breakdown Controller:
* Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
* Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
* Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
* Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
* Interact closely with other departments, in particular, finance, workshop and sales.
* Provide a high level of accuracy and detail on all records created within Syrinx.
* Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
* Follow company’s Employee handbook policies and procedures.
* Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.
* Any other ad-hoc duties.
Requirements of the Breakdown Controller:
* Excellent written and verbal communication skills.
* Excellent attention to detail.
* Well organised and strong planning skills.
* Solid knowledge of Microsoft Office programs.
* Previous customer Breakdown experience.
* Prior vehicle knowledge is desirable, but not essential.
* Good interpersonal skills.
* Problem solver with ability to work well under pressure and to tight deadlines.
In return, the Breakdown Controller will receive:
* Renumeration: £27,520 / Year + OOH Bonus
* 25 days holiday + bank holidays
* Additional leave
* Bereavement leave
* Company pension
* Cycle to work scheme
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
Should you be interested in this Breakdown Controller role, please click "Apply now!" with an up-to-date CV
The main job function of a Breakdown Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function.
Responsibilities of the Breakdown Controller:
* Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
* Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
* Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
* Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
* Interact closely with other departments, in particular, finance, workshop and sales.
* Provide a high level of accuracy and detail on all records created within Syrinx.
* Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
* Follow company’s Employee handbook policies and procedures.
* Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.
* Any other ad-hoc duties.
Requirements of the Breakdown Controller:
* Excellent written and verbal communication skills.
* Excellent attention to detail.
* Well organised and strong planning skills.
* Solid knowledge of Microsoft Office programs.
* Previous customer Breakdown experience.
* Prior vehicle knowledge is desirable, but not essential.
* Good interpersonal skills.
* Problem solver with ability to work well under pressure and to tight deadlines.
In return, the Breakdown Controller will receive:
* Renumeration: £27,520 / Year + OOH Bonus
* 25 days holiday + bank holidays
* Additional leave
* Bereavement leave
* Company pension
* Cycle to work scheme
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
Should you be interested in this Breakdown Controller role, please click "Apply now!" with an up-to-date CV
Reference: 222310707
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