Main Purpose of The Job:

Manage, coach, and develop a team, embodying core values. Handle stock and customer expectations in a busy environment, meeting KPIs for Parts Excellence and ensuring excellent customer service. Suitable for someone who enjoys challenges and high-pressure roles. Oversee receiving, storing, issuing, and recording traceability of all materials and equipment. Regular customer meetings required. Training provided for daily activities in a dynamic store’s environment. Travel between (Heathrow, Gatwick, Luton, Manchester, Stansted, Edinburgh, Glasgow, and others as needed). Full-time, Monday-Friday 8:00 am - 4:30 pm. Must have a full UK driving licence.

Main Duties and Responsibilities:

Materials Issue
Oversee daily Parts department activities, prioritising customer service and communication. Coach and develop staff, leading core values. Monitor KPIs, implement action plans, and meet business goals. Work with customers to interpret requirements and advise on parts/services. Identify technician needs, provide prompt counter service, and respond to calls courteously. Issue materials with correct paperwork, purchase locally as needed, and pack stock orders for delivery. Ensure proper booking of parts, deliver materials to work areas, update the Workshop Supervisor, and organise parts delivery.

Goods Inward
Check and receipt deliveries, unload vehicles safely, and drive the Forklift Truck (if licensed). Organise the quarantine area, notify suppliers of damaged goods or short shipments, and locate and label new stock items. Ensure parts are sorted for collection or delivery to correct locations.

Stock Control
Participate in stock counts and reconcile against ELC inventory. Ensure stock items have barcodes, maintain full traceability of all materials/items, and store items appropriately based on size and weight