Service Desk Manager

Permanent

Stoke on Trent (5 days onsite)

As the Service Desk Manager, you will have:

• Minimum of 5 years of experience in a service desk or technical support role, with at least 2 years in a managerial capacity.
• Strong knowledge of ITIL framework and experience in implementing ITIL processes.
• Excellent leadership and team management skills.
• Proven ability to improve service desk operations and customer satisfaction.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• ITIL Certification.
• Experience in an IT Managed Service Provider environment.
• Familiarity with service desk technologies (eg, ITSM tools, remote support tools).
• Candidates must possess or be eligible to obtain SC clearance, with a view to obtaining UK Developed Vetting (DV) clearance as required.

GCS is acting as an Employment Agency in relation to this vacancy.