Job Description

Approach all encounters with guests and employees in a friendly, service-oriented manner.

Inspect rooms to ensure that rooms are immaculately clean.

Coach staff immediately when under standard job was found with a timely follow through  

Flexible availability including nights and weekend required

Supervise work of Floor Supervisors, Turndown, Room Attendants, Housepersons, Public attendants, Laundry attendant and Heath club attendant.

Inspect Showrooms, VIP rooms and Turndown rooms aside from the regular assigned sections to ensure that rooms are immaculately clean.

Schedule/conduct staff meetings

Ensure that maintenance requests are followed up.

Responsible for training/enforcement of Hazard Communication and Blood-borne Pathogens Programs.

Responsible for interview applicants; training of staff members; handling all disciplinary issues.

Supervise and direct all activities of lobby, housemen, and laundry colleagues assigned to their areas

Communicate repair work and unsafe conditions to the appropriate department

Communicate in room changes and any room status changes to the Front Desk

Assist with the training of all new hires and the retraining of senior colleagues

Plan and coordinate daily staffing needs and make any necessary changes

Plan, schedule and execute special projects such as general cleaning and carpet shampooing

Ensure that par stocks (linens and amenity supplies) are maintained at specified levels, follow up on any waste detected, and take recurring corrections

Assist with the preparation of the weekly payroll

Assist with the preparation of the weekly schedule

Other additional duties may be assigned by management