Job Description

Rate of Pay: $20.76/hr

Front Desk Agents have 3 primary purposes, including, but not limited to – 1) Greeting guests with a friendly and sincere welcome, 2) Registering guests and handling cash, and 3) Maintaining proper record keeping for guest accounts. 

Greet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying reservation, address, and credit information, while meeting all required 5-Star standards. 

Accept payment for guests’ accounts both at the time of registration and at checkout. 

Maintain a house bank and make a deposit and accurate report of receipts daily.   

Cash checks and exchange currency for guests.   

Issue keys and post miscellaneous charges as requested. 

Handle mail, packages, and facsimiles in the absence of the concierge. 

Create reservations for guests who are at the desk or who call in after hours 

Assist the bellman in storing any luggage. 

Additional duties as necessary and assigned.