Job Description

Role and Responsibilities

The Assistant Director / Center Support works in conjunction with the Executive Director to ensure the delivery of high-quality early childhood care and education for children ages 18 Months -5 years. The Assistant Director/ Center Support will be responsible for planning, implementing, and evaluating the center’s early care and preschool program.

Provides support to teachers to ensure they have resources for parent and child communication. Assist with daily child safety needs.

Implement plans and coordinates community related involvement, events, and parent involvement activities.

Manage all aspects of the school per the direction of the Executive Director

Ensure teachers are working with students, managing child portfolio, learning observations and management of classroom are being facilitated correctly. Monitor engagement with parents and children. 

Work closely with the teachers and staff, to ensure the school is meeting state and federal requirements and parents’ expectations

Manage all aspects of the business to include managing the day-to-day operations to include, records, facility management, required documentation, safety standards and routine audit for compliance adherence. Maintains record, reports and or information regarding child attendance, behavior, development, illness, interactions and of records that are required

Attend to each child’s emotional and physical needs, implementing developmentally appropriate activities, Clothing, Communication, Exercise, Food and Guidance.

Adhere to the Budget as set forth by the Executive Director

Work on related growth projects as assigned

Oversees school store and inventory process

Manage all student files, access codes and required logs

CENTER SUPPORT

Navigate phone system including answering phone with warmth and professionalism, relaying messages precisely, redirecting appropriately with warm transfer or directly to voicemail. For internal calls, responding immediately to needs of teachers.

Field inquiries regarding open positions received in person, over the phone, email, or through our website.

Accept information from a variety of sources: staff, answering service, parents, and colleagues via email, in-person, fax or phone. Expertly convey information to all parties, both internal and external.

Welcome parents, staff, and visitors with warmth and enthusiasm.

Build a rapport with staff, parents, and frequent visitors making it a point to remember and use names.

Forge positive relationships with children, teachers, coordinators, colleagues, and parents.

Maintain center security by following safety procedures and controlling access via the reception desk.

Check-in visitors while strictly following pick-up procedure

Use the music system to provide child-friendly music for the front office and entrance.

Respond to child care inquiries submitted on our website, in-person and over the phone. Field incoming queries for child care by providing clear answers to questions from parents and obtaining and recording all pertinent details on Phone Information Sheet.

Provide care for children waiting in front office during pick-up and drop-off. Bring children to and from classrooms for alternative pick-up and drop-off individuals, if required.

Update the Front Board daily to display welcomes and celebratory milestones for visitors, staff, and children.

OFFICE ORGANIZATION

Maintain internal appointment calendar including appointments for new hires, financial meetings, center tours, conferences, etc. Prepare needed paperwork and provide it to appropriate person.

Maintain files and records so they remain updated and easily accessible.

Monitor stocks of office supplies (paper clips, letterhead, copy paper, toner, water, etc.) and submit orders to maintain supply. Organize supply closets.

Ensure reception area, front desk, copy room, conference room, and filing areas are tidy, organized, sanitized, presentable, and stocked with necessary items.

Assist in office tasks and organization procedures

Commit to foresight, collaboration, and planning required for smooth operation of front office, calendar, coverage, and enrollment.

Interact with parents and signs in children for the day

Ensures that children leave with approve adult, by checking ID and ensuring parents use technology consistently with rules of engagement

Ensure all health forms are completed upon check in and check out process

Work with the Directors, Teachers, and Staff to perform administrative duties  

Maintains record, reports and or information regarding child attendance, behavior, development, illness, interactions and of records that are required

May be responsible for some internal audits and compliance regulations

Ensure that food, supplies and other required daycare programs compliance meet required standards

Perform daily cleaning checklist and maintain tidy entrance area

Call and follow up with new parent orientation and scheduling

Maintain the Welcome letter, Emergency Contact, Child First Day Notes and Allergy List

As needed cooking in the kitchen as a backup when kitchen manager is unavailable

Enrollment Support

Follow up to child care inquiries by, scheduling tour, and tracking flow of correspondence. Report to Center Director with updates on the status and needs of potential new children.

Manage waitlist in collaboration with Center Director. Begin enrollment process for children based on availability and initiate connection for deposit payment.

Initiate communication with parents to aid in facilitating a smooth start for each child by ensuring required documentation is submitted prior to start date (physical, immunization, weblink).

PROGRAM SUPPORT

Provide coverage in classrooms of all age groups as needed including bathroom breaks, lunch breaks, and extra-hands. Provide support in classrooms caring for young children by meeting incidental needs (bottle checks, strollers, facilitating bottle labeling between parent and coordinator, etc.).

When requested, maintain close supervision, and anticipate needs of children. Intentionally engage children, form relationships through bonding, act as an advocate for children. Comfortable feeding and handling all Center foods, formula, and breastmilk to children.

Distribute reports, documents, newsletters, and other correspondence to center staff when needed.

All other duties assigned by Executive Director.

CREDENTIALS

Must have exceptional computer skills in Microsoft office products. Excel, Word, Outlook, PowerPoint

Directors Credentials

Attend and participate in Center provided trainings (conducted during work hours) to comply with state regulations for childcare professionals.

Demonstrate scrupulous confidentiality and privacy even in seemingly inconsequential matters, including handling of documents, personal conversation, social media, interoffice communication, and any other topics of information pertaining to, staff, parents, and children.

Able to clearly communicate in English including reading, writing and verbal skills.

Familiar and comfortable with office equipment such as fax machine, copier, and scanner and able to replace toner, trouble shoot connectivity issues, send faxes, process high-volume copy jobs, and efficiently utilize the capabilities of equipment. Troubleshoot malfunctioning equipment and place service calls as needed.

Must meet all required training for licenses daycare trainings required by DCF