Technical Customer Success Specialist
Posted on Sep 11, 2024 by OptiSigns Inc.
Houston, TX
Customer Service
Immediate Start
Annual Salary
Full-Time
Are you passionate about technology and have experience with electronics hardware and software projects? Are you excited about the potential of smart devices, including software, hardware, and operating systems?
If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.
About Us
Optisigns, the worldwide leader in this space, giving our clients a competitive advantage since 2016. The value we bring to our customers comes from our understanding of their challenges, feature-rich software platform, ease of use, with advanced AI and IoT
Primary responsibilities:
Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices.
Respond to end-user inquiries and issues through our ticket platform, escalating to Zoom calls when needed.
Suggest changes to technical documents and help desk articles.
Work with customers, help them understand how the app works, and how to use it in their businesses.
Troubleshoot customer issues and provide solutions, suggestions.
Run diagnostics and troubleshooting on both hardware and software.
Gather feedback from customers regarding application usage.
Identify and analyze recurring malfunctions.
Escalate complex issues to the engineering team as necessary.
Requirements
Good understanding of audio / video and other embedded hardware and software.
Familiarity with images, applications, and projects related to A/V and embedded systems.
Creative thinking and problem-solving abilities.
Ability to work collaboratively in team settings.
Strong communication skills to explain technical concepts to non-technical users.
8 hour shift
Monday to Friday
On call
Benefits
Work Location:
Houston, TX Headquarters Office
Work Remotely
Opportunity for 1 day a week, at management discretion.
Job Type: Full-time
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Compensation package:
Bonus opportunities
Experience level:
1 year
Schedule:
8 hour shift
Monday to Friday
On call
Application Question(s):
Share a time when your efforts helped a customer better understand what they need and led to greater customer satisfaction.
Education:
Bachelor's (Preferred)
Experience:
Customer service: 1 year (Preferred)
Ability to Commute:
Houston, TX 77040 (Required)
Ability to Relocate:
Houston, TX 77040: Relocate before starting work (Required)
Work Location: In person
If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.
About Us
Optisigns, the worldwide leader in this space, giving our clients a competitive advantage since 2016. The value we bring to our customers comes from our understanding of their challenges, feature-rich software platform, ease of use, with advanced AI and IoT
Primary responsibilities:
Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices.
Respond to end-user inquiries and issues through our ticket platform, escalating to Zoom calls when needed.
Suggest changes to technical documents and help desk articles.
Work with customers, help them understand how the app works, and how to use it in their businesses.
Troubleshoot customer issues and provide solutions, suggestions.
Run diagnostics and troubleshooting on both hardware and software.
Gather feedback from customers regarding application usage.
Identify and analyze recurring malfunctions.
Escalate complex issues to the engineering team as necessary.
Requirements
Good understanding of audio / video and other embedded hardware and software.
Familiarity with images, applications, and projects related to A/V and embedded systems.
Creative thinking and problem-solving abilities.
Ability to work collaboratively in team settings.
Strong communication skills to explain technical concepts to non-technical users.
8 hour shift
Monday to Friday
On call
Benefits
Work Location:
Houston, TX Headquarters Office
Work Remotely
Opportunity for 1 day a week, at management discretion.
Job Type: Full-time
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Compensation package:
Bonus opportunities
Experience level:
1 year
Schedule:
8 hour shift
Monday to Friday
On call
Application Question(s):
Share a time when your efforts helped a customer better understand what they need and led to greater customer satisfaction.
Education:
Bachelor's (Preferred)
Experience:
Customer service: 1 year (Preferred)
Ability to Commute:
Houston, TX 77040 (Required)
Ability to Relocate:
Houston, TX 77040: Relocate before starting work (Required)
Work Location: In person
Reference: 198514082
https://jobs.careeraddict.com/post/95078769
Technical Customer Success Specialist
Posted on Sep 11, 2024 by OptiSigns Inc.
Houston, TX
Customer Service
Immediate Start
Annual Salary
Full-Time
Are you passionate about technology and have experience with electronics hardware and software projects? Are you excited about the potential of smart devices, including software, hardware, and operating systems?
If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.
About Us
Optisigns, the worldwide leader in this space, giving our clients a competitive advantage since 2016. The value we bring to our customers comes from our understanding of their challenges, feature-rich software platform, ease of use, with advanced AI and IoT
Primary responsibilities:
Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices.
Respond to end-user inquiries and issues through our ticket platform, escalating to Zoom calls when needed.
Suggest changes to technical documents and help desk articles.
Work with customers, help them understand how the app works, and how to use it in their businesses.
Troubleshoot customer issues and provide solutions, suggestions.
Run diagnostics and troubleshooting on both hardware and software.
Gather feedback from customers regarding application usage.
Identify and analyze recurring malfunctions.
Escalate complex issues to the engineering team as necessary.
Requirements
Good understanding of audio / video and other embedded hardware and software.
Familiarity with images, applications, and projects related to A/V and embedded systems.
Creative thinking and problem-solving abilities.
Ability to work collaboratively in team settings.
Strong communication skills to explain technical concepts to non-technical users.
8 hour shift
Monday to Friday
On call
Benefits
Work Location:
Houston, TX Headquarters Office
Work Remotely
Opportunity for 1 day a week, at management discretion.
Job Type: Full-time
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Compensation package:
Bonus opportunities
Experience level:
1 year
Schedule:
8 hour shift
Monday to Friday
On call
Application Question(s):
Share a time when your efforts helped a customer better understand what they need and led to greater customer satisfaction.
Education:
Bachelor's (Preferred)
Experience:
Customer service: 1 year (Preferred)
Ability to Commute:
Houston, TX 77040 (Required)
Ability to Relocate:
Houston, TX 77040: Relocate before starting work (Required)
Work Location: In person
If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.
About Us
Optisigns, the worldwide leader in this space, giving our clients a competitive advantage since 2016. The value we bring to our customers comes from our understanding of their challenges, feature-rich software platform, ease of use, with advanced AI and IoT
Primary responsibilities:
Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices.
Respond to end-user inquiries and issues through our ticket platform, escalating to Zoom calls when needed.
Suggest changes to technical documents and help desk articles.
Work with customers, help them understand how the app works, and how to use it in their businesses.
Troubleshoot customer issues and provide solutions, suggestions.
Run diagnostics and troubleshooting on both hardware and software.
Gather feedback from customers regarding application usage.
Identify and analyze recurring malfunctions.
Escalate complex issues to the engineering team as necessary.
Requirements
Good understanding of audio / video and other embedded hardware and software.
Familiarity with images, applications, and projects related to A/V and embedded systems.
Creative thinking and problem-solving abilities.
Ability to work collaboratively in team settings.
Strong communication skills to explain technical concepts to non-technical users.
8 hour shift
Monday to Friday
On call
Benefits
Work Location:
Houston, TX Headquarters Office
Work Remotely
Opportunity for 1 day a week, at management discretion.
Job Type: Full-time
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Compensation package:
Bonus opportunities
Experience level:
1 year
Schedule:
8 hour shift
Monday to Friday
On call
Application Question(s):
Share a time when your efforts helped a customer better understand what they need and led to greater customer satisfaction.
Education:
Bachelor's (Preferred)
Experience:
Customer service: 1 year (Preferred)
Ability to Commute:
Houston, TX 77040 (Required)
Ability to Relocate:
Houston, TX 77040: Relocate before starting work (Required)
Work Location: In person
Reference: 198514082
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