Our client is a highly respected law firm, specialising in criminal defence law in the UK. Recognised as industry leaders with offices in Salford and London, employing a wealth of experience and providing expert legal representation and guidance to clients.

We are looking for an Operations / People Manager with process and operations experience to manage a small team of Legal and Support staff (circa 15 people)

Key Responsibilities

Core responsibilities for our new Operations / People Manager will be:

People

* Lead, coach and mentor a team of legal professionals and operational support staff, provide guidance, direction, and support to ensure high performance and productivity levels;

* Set clear objectives/KPIs for team, regularly review and monitor performance, provide guidance and support to achieve both business and individual objectives;

* Monitor and evaluate performance; provide feedback through regular one-to-ones;

* Support the training and development plans for the team to enhance their competencies;

* Regularly review talent and capability in the team to manage the talent pipeline;

Processes

* Co-ordinate and prioritise activities, ensuring tasks are completed accurately within established deadlines and as per firm policies and procedures;

* Manage resources (holidays, absences, out of office days etc) to minimise business interruption;

* Analyse existing processes and identify opportunities for improvement to enhance efficiency and effectiveness;

* Analyse and interpret data to create and maintain operational efficiency and support management decisions;

* Business reporting, providing business updates; and

* Approve payments as part of delegated authority.

Operations

* Allocation, delegation and monitoring of tasks and activities of team and managing adherence to deadlines and quality standards;

* Identify and mitigate operational risks, implementing controls and protocols in line with operational processes;

* Management of HR processes for team (recruitment, induction, training, performance management etc.); and

* Flexibility to support issues that may occur out of hours.

Person Requirements

* Proven experience in a leadership role ideally within a legal firm but not essential

* Ability to input and interpret data;

* A team player and role model to establish a positive team culture, build strong relationships, promote effective communication, and facilitate collaboration and success;

* Commercially aware and knowledge of setting and delivering business objectives and driving performance;

* Commitment to maintaining confidentiality and high ethical standards.

Skills and competencies

* Excellent people management skills with experience of recruiting, onboarding, training, and performance management;

* Excellent organisation and time management skills and ability to work in a fast-paced environment, handling multiple priorities;

* Analytical mindset with the ability to interpret data and metrics to make informed decisions;

* Proficiency with MS Office suite and experience with relevant operational software tools;

* Effective communication, negotiation, and interpersonal skills with an ability to build strong stakeholder relationships;

* Solution orientated with the ability to promote and implement prevention strategies; and

* High level of accuracy and attention to detail with excellent standards of spelling and grammar.

Qualifications

* A recognised legal qualification preferred but not essential.

* A recognised management qualification preferred but not essential.

Hours: 40 hours per week/Monday to Friday 8am-5pm with a flexible 1-hour lunch break

Benefits: You can enjoy a range of benefits including, free onsite parking, discretionary bonus scheme, Life Insurance benefit, Private Healthcare (tenure based), Pension, Health Cash Plan, Career Progression programme, Onsite gym, Flexible holiday options, Discount memberships, Savings club, Charitable support, Casual dress, Wellness programme, Loyalty incentives and free refreshments. We are also a real living wage employer.

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