BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Customer Service Advisor will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. The successful candidate must possess a hands-on attitude regarding problem solving and show a willingness to learn at speed.
Key Responsibilities:
* Be the first point of contact to answer all incoming telephone calls in a professional and competent manner
* Make outgoing calls to customers in regards to queries
* Respond to internal and external enquiries via email and phone
* Understand the product and logistical offer in order to provide excellent customer services
* Input orders via email, over the phone and our electronic ordering system
* Manage and update customer accounts
* Perform general administration tasks
* Working closely with UK and Export Sales, Product Management and Marketing to maximize the distribution of the BGA brand
* Keeping the CRM ,Smartsheet updated and working with reports on Power BI
There is strong opportunity within BG Automotive to develop new skills and join a fast-growing company. We are actively seeking candidates with a strong work ethic, a self-starter who is able to demonstrate a proactive approach, with a great level of commitment and dedication to meeting deadlines and deliver high-quality results. In return our benefits include:
Free onsite parking, Service gifts for 5,10,15 plus years, Free tea and coffee, Workplace pension, long service holiday increases.
Training & Experience
Essential
* Experience using MS excel
* Experience in outlook and word
* Experienced in customer service or a telephone based role
* Excellent phone manner
Desirable
* Experience within the automotive aftermarket sector
* CRM, Power Bi and Smartsheet
Knowledge & Personal skills
Essesntial
* Fluent in English
* Highly motivated, confident and enthusiastic
* Team working, able to build strong relationships (internally and externally)
* Methodical and organised
Desirable
* Language skills
The role is based in our Swindon office and will be required to work in the office Monday to Friday
Working hours: 9am to 5.15pm