IT Support Analyst/1st/2nd Line Support Analyst
IT Service Desk Analyst/1st/2nd Line Support Analyst
A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based accountancy firm on a permanent basis.
IT Service Desk Analyst/1st/2nd Line Support Analyst
Summary:
The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure.
IT Service Desk Analyst/1st/2nd Line Support Analyst
Key Responsibilities:
* Providing a professional and consistent level of Technology support to all staff
* Responding to incoming incidents and requests at first point of contact reported via all mediums
* Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
* Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues
* Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
* Keeping customers apprised and updated
* Escalating problems to the senior team members and third-party suppliers where necessary
IT Service Desk Analyst/1st/2nd Line Support Analyst
Attributes/Skills:
* Experience with a Document Management System
* Knowledge of Windows 10 and Microsoft Office 365
* Understanding of PC Hardware and operating systems
* Awareness of using Active Directory
* Experience of logging tickets in ITSM call logging software
IT Service Desk Analyst/1st/2nd Line Support Analyst
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Reference: 2821468162
IT Support Analyst/1st/2nd Line Support Analyst
Posted on Sep 10, 2024 by DGH Recruitment Ltd.
IT Service Desk Analyst/1st/2nd Line Support Analyst
A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based accountancy firm on a permanent basis.
IT Service Desk Analyst/1st/2nd Line Support Analyst
Summary:
The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure.
IT Service Desk Analyst/1st/2nd Line Support Analyst
Key Responsibilities:
* Providing a professional and consistent level of Technology support to all staff
* Responding to incoming incidents and requests at first point of contact reported via all mediums
* Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
* Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues
* Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
* Keeping customers apprised and updated
* Escalating problems to the senior team members and third-party suppliers where necessary
IT Service Desk Analyst/1st/2nd Line Support Analyst
Attributes/Skills:
* Experience with a Document Management System
* Knowledge of Windows 10 and Microsoft Office 365
* Understanding of PC Hardware and operating systems
* Awareness of using Active Directory
* Experience of logging tickets in ITSM call logging software
IT Service Desk Analyst/1st/2nd Line Support Analyst
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Reference: 2821468162
Alert me to jobs like this:
Amplify your job search:
Expert career advice
Increase interview chances with our downloads and specialist services.
Visit Blog