Role details:

Role: IT Service Manager

Headcount: 1

Digital/Non-Digital: Dig Tech

Contracting Authority: DWP

Contract Length: 6 months (may be scope to extend)

Location: Hybrid (Blackpool or Manchester Office) 40% office attendance

IR35: In Scope

Pay Rate £300 per day Umb

Security Clearance: bpss

CV Deadline: Friday 13th Sept (3pm)

Interview Process: Teams 1 stage

Minimum requirement:

Service improvement consultant/Specialist

Service improvement role/activity.

Someone around 2 years exp in service management

ITL 4 foundation

Responsibilities & duties:

Work specifically in service improvement role/exposure

Responsible for managing the service delivery of ICT services,

responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.

At this level, they may manage a fully functioning multi-sourced service support team, focused on ser-vice availability

and performance.

Ensuring that:

All service and support functions remain responsive to customer needs.

Adequate reporting and service standards are met for their specific service.

All technical change is communicated and managed with appropriate governance.

A programme of continual service improvement is put in place across the wider service delivery func-tion.

Typical Skills:

Maintain secure configuration and accurate information.

Controlling IT assets in one or more significant areas, and

verifying location and state of assets.

Experience with either ITIL or supporting Service Improvement