Infrastructure Engineer - £45K - Yorkshire - Hybrid

An exciting opportunity to join a busy Infrastructure Team working on a range of activities across a wide range of infrastructure & security disciplines, delivering BAU support to all of our IT Infrastructure.

Working as part of the Infrastructure team supporting sites all over the UK.

What the role involves

This is a fantastic opportunity to be involved in supporting our colleagues, driving change and improving processes within the IT Operations team.

• Resolving complex tickets across all hardware & software platforms (3rd line level).
• Manage 3rd party vendors to drive fault resolution and change on software/hardware issues.
• Documenting fixes - you will enjoy building a Knowledge Base to share between colleagues.
• Proactive monitoring and maintenance of infrastructure estate, using RMM platforms.
• Ensure that build baselines are tested for reliability, functionality, and security.
• Consult on hardware solutions and provide guidance on hardware standards.
• Ensure ITSM tooling platforms are actively maintained with ticket updates, problem records, change notifications and asset management.
• Provide support and mentoring to colleagues across the IT Service.

Required Skills:

• From a highly technical background, with experience of ensuring the lights are on 24x7 with only limited and controlled downtime.
• 2+ years of Technical Support experience - Ideally in an MSP environment.
• O365, Teams, Exchange online, PowerShell experience.
• Strong VMware and Hyper-V knowledge.
• Detailed & proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays.
• Understanding of WAN, SDWAN, MPLS, FTTp/c, Routers, Switches and Firewalls.
• Detailed understanding of TCP/IP, IP routing protocols (BGP and OSPF).
• Detailed and working knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS.
• Understanding of ITSM toolsets (Freshservice being desirable).

Infrastructure Engineer - £45K - Yorkshire - Hybrid