Senior Technical Analyst: Apple & Windows

Birmingham | 3 months | Inside IR35 | On-Site

We are seeking a skilled and experienced Senior Technical Analyst to join our dynamic team. The ideal candidate will have in-depth knowledge and expertise in technical support, particularly with Apple, JAMF, Intune, and Windows platforms. This is a fantastic opportunity for a highly motivated individual who is passionate about delivering exceptional IT service and leadership.

Responsibilities:

• Provide 2nd & 3rd line technical support for a range of IT systems, with a primary focus on Apple, JAMF, Intune, and Windows environments
• Lead and mentor a team of technical support professionals, providing guidance and training as needed
• Analyse and troubleshoot complex technical issues, ensuring timely resolution and minimal impact on business operations
• Collaborate with other teams to drive continuous improvement and innovation in IT services and support
• Contribute to the development and implementation of IT policies, procedures, and best practices
• Stay current with industry trends and best practices to ensure our IT systems remain robust and secure

Day-to-day:

• Lead and coordinate technical support activities, prioritizing and assigning tasks to team members
• Respond to escalated technical issues, providing expert guidance and assistance to resolve them effectively
• Conduct regular team meetings and one-on-one sessions to provide feedback, coaching, and support
• Collaborate with cross-functional teams to address IT service delivery challenges and improve overall performance
• Maintain accurate records and documentation of technical support activities and solutions
• Monitor and report on the performance of IT systems and identify opportunities for enhancements or optimizations

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristic.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.