Job Description

Your Career

This is a highly visible, senior level position on a small but growing team that will benefit from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer has a mix and background of customer management and broad and deep technical skills related to telecommunication equipment and Internet traffic.  A background in troubleshooting or designing modern networks, a good understanding of the behaviors of Internet applications and protocols and strong command of English are the starting points to being successful in this role.

Your Impact

This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that come to the executive level in engineering

Escalations of this type are extremely critical and are driven by the account teams in the field

Talk with executive levels at customers, delivering among other things, discussion about the situation, explaining the root cause or progress toward it, providing status internally and addressing technical questions during customer interactions