Outlet Sales Manager
Posted on Sep 7, 2024 by AccorHotel
Berkeley, CA
Sales
Immediate Start
Annual Salary
Full-Time
Job Description
Conduct all day to day activities related to the sales function of restaurant private dining room sales with a focus on building long term, value based customer relationships that enable achievement of property sales objectives.
Lead the pre-event planning process with client, communicate customer needs and commitments to the outlet management team and obtain signed documentation and payment from customers to act responsibility on behalf of owner’s assets and reduce potential of miscommunication with customers and outlets.
Consistently offer professional, friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
Work with the Director of Catering and Events, Director of Outlets, and DOS to participate in development and effective implementation of outlet sales strategy.
Actively prospect and solicit potential in-house group and local catering programs for resort outlets, documenting plans and tracking client communication
Works to create and implement a sales plan addressing revenue, customers and the market for the segment the position is assigned.
Assists with the development and implementation of promotions, both internal and external.
Develop a good understanding of in-house and leisure demand for outlets, utilize knowledge in selection of business to pursue and negotiation of bookings to maximize revenue potential
Obtain excellent knowledge of outlet menus, services and potential for customization to upsell food, beverage and DMC services, again with focus on maximizing resort revenue potential with each group
Understands and follows resort’s booking guidelines; obtaining an excellent knowledge of outlet demand and profit potential; being careful to increase resorts revenue with PDR bookings, not displace higher revenue potential customers.
Actively solicits booked convention groups, leisure groups and catering groups for additional revenue potential with private dining room sales
Develop target list of local corporate accounts to solicit for outlet event sales
Participates in sales calls with members of the sales team to acquire new business and/or close business
Generates and executes proposals, contracts and customer correspondence in a timely, effective and professional manner
Gets business approved through proper channels through Director of Outlets, Revenue Manager, DOC&E, and DOS
Responsible for preparation and distribution of Banquet Event Orders, Restaurant Event Orders, Group Resumes, VIP Reservations and all service related communications necessary for fulfillment of booked events
Adheres to the resort’s credit policy and payment practices in relation to catering bookings
Analyzing and Reporting Sales and Financial Data
Analyzes market information by using sales systems and implements strategy to achieve property’s financial catering goals
Assists Director of Catering and Event Services with completing accurate monthly forecasts of prospective, tentative and definite business
Reviews sales and catering survey results to identify areas of departmental improvement
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Meets guests during pre- and post-events to obtain feedback on quality of product, service, food & beverage
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
Executes and supports the company’s Service Standards and property’s Brand Standards
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations; building moments into memories
Building Successful Relationships
If needed, attends customer events, local tradeshows and sales missions to maintain, build and/or develop relationships with current and future clients.
Builds internal relationships that enable successful servicing of booked events and are in line with resorts “One Great Team” culture
Participate and execute with DoC&ES, DOS, and DOSM on property events throughout the year as needed
Support the DOC&ES the daily business at hand
Work with and develop colleagues that need guidance and direction
Conduct all day to day activities related to the sales function of restaurant private dining room sales with a focus on building long term, value based customer relationships that enable achievement of property sales objectives.
Lead the pre-event planning process with client, communicate customer needs and commitments to the outlet management team and obtain signed documentation and payment from customers to act responsibility on behalf of owner’s assets and reduce potential of miscommunication with customers and outlets.
Consistently offer professional, friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
Work with the Director of Catering and Events, Director of Outlets, and DOS to participate in development and effective implementation of outlet sales strategy.
Actively prospect and solicit potential in-house group and local catering programs for resort outlets, documenting plans and tracking client communication
Works to create and implement a sales plan addressing revenue, customers and the market for the segment the position is assigned.
Assists with the development and implementation of promotions, both internal and external.
Develop a good understanding of in-house and leisure demand for outlets, utilize knowledge in selection of business to pursue and negotiation of bookings to maximize revenue potential
Obtain excellent knowledge of outlet menus, services and potential for customization to upsell food, beverage and DMC services, again with focus on maximizing resort revenue potential with each group
Understands and follows resort’s booking guidelines; obtaining an excellent knowledge of outlet demand and profit potential; being careful to increase resorts revenue with PDR bookings, not displace higher revenue potential customers.
Actively solicits booked convention groups, leisure groups and catering groups for additional revenue potential with private dining room sales
Develop target list of local corporate accounts to solicit for outlet event sales
Participates in sales calls with members of the sales team to acquire new business and/or close business
Generates and executes proposals, contracts and customer correspondence in a timely, effective and professional manner
Gets business approved through proper channels through Director of Outlets, Revenue Manager, DOC&E, and DOS
Responsible for preparation and distribution of Banquet Event Orders, Restaurant Event Orders, Group Resumes, VIP Reservations and all service related communications necessary for fulfillment of booked events
Adheres to the resort’s credit policy and payment practices in relation to catering bookings
Analyzing and Reporting Sales and Financial Data
Analyzes market information by using sales systems and implements strategy to achieve property’s financial catering goals
Assists Director of Catering and Event Services with completing accurate monthly forecasts of prospective, tentative and definite business
Reviews sales and catering survey results to identify areas of departmental improvement
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Meets guests during pre- and post-events to obtain feedback on quality of product, service, food & beverage
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
Executes and supports the company’s Service Standards and property’s Brand Standards
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations; building moments into memories
Building Successful Relationships
If needed, attends customer events, local tradeshows and sales missions to maintain, build and/or develop relationships with current and future clients.
Builds internal relationships that enable successful servicing of booked events and are in line with resorts “One Great Team” culture
Participate and execute with DoC&ES, DOS, and DOSM on property events throughout the year as needed
Support the DOC&ES the daily business at hand
Work with and develop colleagues that need guidance and direction
Reference: 196662063
https://jobs.careeraddict.com/post/94980866
Outlet Sales Manager
Posted on Sep 7, 2024 by AccorHotel
Berkeley, CA
Sales
Immediate Start
Annual Salary
Full-Time
Job Description
Conduct all day to day activities related to the sales function of restaurant private dining room sales with a focus on building long term, value based customer relationships that enable achievement of property sales objectives.
Lead the pre-event planning process with client, communicate customer needs and commitments to the outlet management team and obtain signed documentation and payment from customers to act responsibility on behalf of owner’s assets and reduce potential of miscommunication with customers and outlets.
Consistently offer professional, friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
Work with the Director of Catering and Events, Director of Outlets, and DOS to participate in development and effective implementation of outlet sales strategy.
Actively prospect and solicit potential in-house group and local catering programs for resort outlets, documenting plans and tracking client communication
Works to create and implement a sales plan addressing revenue, customers and the market for the segment the position is assigned.
Assists with the development and implementation of promotions, both internal and external.
Develop a good understanding of in-house and leisure demand for outlets, utilize knowledge in selection of business to pursue and negotiation of bookings to maximize revenue potential
Obtain excellent knowledge of outlet menus, services and potential for customization to upsell food, beverage and DMC services, again with focus on maximizing resort revenue potential with each group
Understands and follows resort’s booking guidelines; obtaining an excellent knowledge of outlet demand and profit potential; being careful to increase resorts revenue with PDR bookings, not displace higher revenue potential customers.
Actively solicits booked convention groups, leisure groups and catering groups for additional revenue potential with private dining room sales
Develop target list of local corporate accounts to solicit for outlet event sales
Participates in sales calls with members of the sales team to acquire new business and/or close business
Generates and executes proposals, contracts and customer correspondence in a timely, effective and professional manner
Gets business approved through proper channels through Director of Outlets, Revenue Manager, DOC&E, and DOS
Responsible for preparation and distribution of Banquet Event Orders, Restaurant Event Orders, Group Resumes, VIP Reservations and all service related communications necessary for fulfillment of booked events
Adheres to the resort’s credit policy and payment practices in relation to catering bookings
Analyzing and Reporting Sales and Financial Data
Analyzes market information by using sales systems and implements strategy to achieve property’s financial catering goals
Assists Director of Catering and Event Services with completing accurate monthly forecasts of prospective, tentative and definite business
Reviews sales and catering survey results to identify areas of departmental improvement
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Meets guests during pre- and post-events to obtain feedback on quality of product, service, food & beverage
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
Executes and supports the company’s Service Standards and property’s Brand Standards
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations; building moments into memories
Building Successful Relationships
If needed, attends customer events, local tradeshows and sales missions to maintain, build and/or develop relationships with current and future clients.
Builds internal relationships that enable successful servicing of booked events and are in line with resorts “One Great Team” culture
Participate and execute with DoC&ES, DOS, and DOSM on property events throughout the year as needed
Support the DOC&ES the daily business at hand
Work with and develop colleagues that need guidance and direction
Conduct all day to day activities related to the sales function of restaurant private dining room sales with a focus on building long term, value based customer relationships that enable achievement of property sales objectives.
Lead the pre-event planning process with client, communicate customer needs and commitments to the outlet management team and obtain signed documentation and payment from customers to act responsibility on behalf of owner’s assets and reduce potential of miscommunication with customers and outlets.
Consistently offer professional, friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
Work with the Director of Catering and Events, Director of Outlets, and DOS to participate in development and effective implementation of outlet sales strategy.
Actively prospect and solicit potential in-house group and local catering programs for resort outlets, documenting plans and tracking client communication
Works to create and implement a sales plan addressing revenue, customers and the market for the segment the position is assigned.
Assists with the development and implementation of promotions, both internal and external.
Develop a good understanding of in-house and leisure demand for outlets, utilize knowledge in selection of business to pursue and negotiation of bookings to maximize revenue potential
Obtain excellent knowledge of outlet menus, services and potential for customization to upsell food, beverage and DMC services, again with focus on maximizing resort revenue potential with each group
Understands and follows resort’s booking guidelines; obtaining an excellent knowledge of outlet demand and profit potential; being careful to increase resorts revenue with PDR bookings, not displace higher revenue potential customers.
Actively solicits booked convention groups, leisure groups and catering groups for additional revenue potential with private dining room sales
Develop target list of local corporate accounts to solicit for outlet event sales
Participates in sales calls with members of the sales team to acquire new business and/or close business
Generates and executes proposals, contracts and customer correspondence in a timely, effective and professional manner
Gets business approved through proper channels through Director of Outlets, Revenue Manager, DOC&E, and DOS
Responsible for preparation and distribution of Banquet Event Orders, Restaurant Event Orders, Group Resumes, VIP Reservations and all service related communications necessary for fulfillment of booked events
Adheres to the resort’s credit policy and payment practices in relation to catering bookings
Analyzing and Reporting Sales and Financial Data
Analyzes market information by using sales systems and implements strategy to achieve property’s financial catering goals
Assists Director of Catering and Event Services with completing accurate monthly forecasts of prospective, tentative and definite business
Reviews sales and catering survey results to identify areas of departmental improvement
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Meets guests during pre- and post-events to obtain feedback on quality of product, service, food & beverage
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
Executes and supports the company’s Service Standards and property’s Brand Standards
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations; building moments into memories
Building Successful Relationships
If needed, attends customer events, local tradeshows and sales missions to maintain, build and/or develop relationships with current and future clients.
Builds internal relationships that enable successful servicing of booked events and are in line with resorts “One Great Team” culture
Participate and execute with DoC&ES, DOS, and DOSM on property events throughout the year as needed
Support the DOC&ES the daily business at hand
Work with and develop colleagues that need guidance and direction
Reference: 196662063
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