Job Description

For guests seeking rejuvenation, inspiration and personalized attention, Fairmont Breakers offers a wide selection of luxurious Spa experiences. Your care and professionalism as an Esthetician show our guests that they are unique and valued – and you will take pride in knowing that your talent helps them feel their very best.

Reporting to the Director of Spa, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Create a welcoming atmosphere for visitors and guests during the arrival and departure process, and during the treatment.

Maintain a high level of professionalism in all aspects of job performance.

Interact and communicate effectively with guests, colleagues, and management team

Provide an exceptional experience to all guests, promptly handling any guest comments, complaints, or concerns with discretion and urgency

Perform treatment while maintaining the client’s comfort at all times

Perform facials on guests using safe and professional techniques

Maintain an ample inventory of all products necessary to perform all facials

Must be available to work days, evenings, weekends, and holidays

Ensure individualized guest service through acknowledging and responding to their needs and expectations

Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working order.

Prepare and refresh the treatment rooms for the guests.

Assist with the removal of linen and towels for expedited service.

Actively participate in other areas of the spa operations such as product knowledge, and the use of upselling techniques to actively promote retail sales and enhancements, and maintain cleanliness and stock all wellness facilities as needed including but not limited to: relaxation lounge, locker rooms, gym, and back of house areas

Assist guests regarding hotel facilities in an informative and helpful way

Maintain all brand and quality luxury service standards

Maintain consistency in accordance to Forbes/LQA and Fairmont standards

Conduct self-audits and participate in the feedback review to improve service levels.

Communicate maintenance deficiencies in a timely manner

Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely

Ensure confidentiality of all guest sensitive information at all times.

Follow departmental policies and procedures

Follow all safety and sanitation policies

Other duties as assigned