Job Description

About Digital Technology & The SSO  

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.   

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.   

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.   

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact  

  

What you get to do in this role:    

Take small to large IT, Security and Compliance programs/projects from original concept through final implementation 

Develop detailed program/project execution plan, and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints 

Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors 

Create status reporting to support project/program discussions at Steering Committee and Sponsor level 

Promote organizational understanding of Agile roles and to help teams and individuals transitioning from waterfall to Agile 

Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking 

Responsible for taking large security programs from business case through post-implementation 

Help streamline work process to improve efficiency and consistency 

Engage with the business at different levels to understand technical needs, capture the requirements and coordinate prioritization 

Drive crucial conversations with senior executives in business and IT to define strategic business case and measurable business outcomes 

Drive all PMO activities in coordination with a team of technical and non-technical professionals dedicated to the implementation and enablement of company-wide business support systems 

Develop standardized processes and methodologies for value driven program management 

Lead the receiving, dispositioning, coordinating solution gathering, and project management of issues related to internal audits and red team engagements