Job Description

Overall Job Summary: The Cash Office Responsible colleague is responsible for the cash office, sales floor, administration, and organization. This role will train, inform, and support the store team to ensure they are knowledgeable and competent in-store stock, cash, banking, and administration procedures. The COR will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

This position reports to the Store Manager.

Your Day to Day*

Sales and Profit

The COR will ensure the store adheres to the company accounting, payroll, and cash handling policies and procedures to comply with legislation and prevent losses.

Complete the required reports and data entry and communicate with the relevant people in the business (e.g. Accounting, Payroll department, IT, Controlling, Security, and Area/Regional Teams) and report any mistakes, losses, or improper practices and follow up in the correct manner

Place weekly and monthly orders such as office supplies, PPE, Etc.

Works with timekeeping and scheduling system as part of opening/closing routines and STAR maintenance

Ensure that all technical equipment (tills, scanners, back-office equipment) is in working order and any faults are reported and followed up

The COR will support the sales in-store by performing all store routines, including the opening, and closing of the store, following all Company practices and procedures including but not limited to morning meetings, and leading the sales floor throughout the day to deliver the Best Customer Experience

Along with the management team keep a tidy and organized back of house, following safety and security requirements

Ensure the correct key handling procedures are adhered to by all staff and management

Along with Management ensures that the truck is processed and follows up on execution according to guidelines

People and Teams

The COR will work together with the management team to keep the store up to date and well informed of all administrative policies and routines.

Train and educate the staff and management teams on administration procedures

Communicate all accounting and cash handling routines and policies within the store

To adapt to any new policy or procedure changes and communicate to colleagues

Ensure health & safety, legal, and security issues are being handled to H&M standards and local laws always securing the employee and customer safety

Assist the management team with the training and development of our colleagues on the operational side of the business by following up on clear goals and providing timely feedback

Ensure all store colleague training is completed and current.