Symmetrio is actively recruiting multiple Field Service Engineers nationwide for its client, a leading multi-national medical device company. The primary responsibility of these engineers will be to provide on-site technical support, maintenance, and repair services for linear accelerators and other advanced medical equipment. These professionals will travel to various customer sites to troubleshoot and resolve technical issues, ensuring optimal performance and reliability. Additionally, they will offer training and guidance to customers on the proper operation and upkeep of their equipment, contributing to the overall efficiency and effectiveness of medical services.

This opportunity is ideal for entry-level Field Service Engineers to gain valuable experience in a dynamic field, while also providing seasoned professionals a chance to excel and thrive in a new environment.

Responsibilities

Troubleshoot, diagnose, and repair designated medical equipment within an assigned service territory

Manage time effectively to handle preventative maintenance, installations, upgrades, and customer calls

Assess and prioritize the urgency of customer requests and follow through to completion

Escalate incidents when necessary and request additional assistance from senior representatives

Examine and resolve difficult customer issues, meeting established FSE performance levels

Maintain effective territory management and expense control

Develop and maintain strong customer relationships using excellent communication skills

Requirements

High school diploma or equivalent (Associate degree, technical/vocational training, or military experience preferred)

2-5 years of related experience in electronics and medical equipment maintenance

Strong knowledge of electronic and electro-mechanical engineering principles

Proficiency in using testing equipment for verification, checkout, and calibration

Solid computer skills, including troubleshooting software and network issues

Ability to diagnose and solve complex mechanical problems

Experience with vacuum systems and related components

Meet all vendor credentialing requirements for client site access (e.g., background checks, drug screens, immunizations)

Desired Skills and Knowledge

Ability to handle difficult customer situations while troubleshooting

Experience as primary support for specific machine accounts

Familiarity with business tools such as email, Microsoft Office suite

Experience with Human Capital Management (HCM) or equivalent ERP systems

Benefits

Company Vehicle

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)