The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all there servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer objectives and goals.

Requirements

Responsibilities

Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met

Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs

Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically

Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective

Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo

Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements

Customer Relationship Management – establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced

CSAT assessment and management by implementing focused improvement plans

Contribute to Business Development – Perform Account Mining, Support RFP/Pursuits

People Management – Provide performance feedback on Zifo resources to the line managers

Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements

Bring in though leadership to the customer engagements by offering proactive insights into industrial trends

Manage, motivate, and mentor cross-functional and enterprise project teams across the globe

Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies

Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority

Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causes

Required Skills

R&D Informatics Skills

Prior experience in Pharmaceutical or Biotech Research and Development industry

Understanding of Drug Discovery & Development processes

An Independent, Self-Motivated & Results driven mentality

Willingness & ability to acquire quickly new Technical Skills & Business Principles

Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project

Analytical mindset and ability to thrive in ambiguities

Outstanding communication skills both written and verbal

Experience is making impactful presentations to D+ and C-Suite audiences

Program Management skills

Managing a portfolio of projects

Coordinating strategic road mapping

Resource & Effort Planning

Project Planning & Scheduling

Scope & Time Management

Vendor Management

Risk Assessment

Cost/Benefit Analysis

Qualifications

Bachelor’s/Master’s degree or equivalent in Management or Life Sciences or IT field is mandatory

Minimum 10 years of experience as a Business Technology Consultant/Project Manager

Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry

Active PMP / PgMP/Prince2 Certification

Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization

Expert in Project Management, SDLC types, people management

Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies

Consultative capabilities to convert business problems to opportunities

Flexible in handling tactical issues as well as possess ability to think strategically

Expert in crisis/problem management and willingness to get hands on to expedite problem resolution

Function as a coach to the teams to improve collaboration and outcomes

Possessing innovative mindset and have an eye for continuous improvement

Experienced in managing large & concurrent projects/programs

A successful Zifo-ite is

Independent, Self-Motivated & Results driven

Willing & able to quickly acquire new Technical Skills & Business Principles

A critical thinker who possesses logical reasoning 

Curious and always looking for creative solutions to complex problems

Benefits

CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies.

We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.

We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.

If you share these sentiments and are prepared for the atypical, then Zifo is your calling!

Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.