Maximize customer satisfaction by creating and maintaining a responsive service organization for your assigned territory.  Responsible for the operations and performance of the Field Service Technicians and Lead Technicians as well as customer retention. 

Primary Duties and Responsibilities:

Maintain control over WIP

Keep up on PM’s and maintain a completion rate of at least 95%

Maintain company guidelines for tech efficiency by:

Conduct PM audits (2 per month) to insure techs are meeting the requirements of a PM

Customer Visits – Visit each of our top ten service customers (including rental “ship to” accounts) at least once per quarter. 

Rental – respond to requests of Rental Coordinator for repair, transport, and paperwork requests.

Be accessible and responsive to your technicians, customers, and all LP departments.

Oversee any tech apprentice under your supervision and make sure all traning criteria is met

Ensure all technicians are achieving their individual training objectives

Manage road service technicians

Recruit, develop and evaluate personnel

Customer retention and new service business

Administrative tasks

Requirements

Valid driver's license

Good communication, interpersonal, and motivational skills

Technical and repair knowledge required

Must be able to lift up to 50ibs

Highschool Diploma

Experience as a field service technician

Benefits

Competitive Health and Wellness Benefits

401(k) with Company Match

Company Cell Phone

Employee Appreciation Program

Voluntary Wellness Program

Paid Training