Engineer connect are recruiting for a Installation & Service coordinator for our client in the security alarms sector in Leicester
Due to continued growth You will be responsible for coordinating and overseeing operations for our clients
Key Responsibilities:
o Pre-book preventative maintenance appointments with customers.
o Organise S&M engineers’ diaries to perform 9 domestic or domestic-equivalent preventative maintenance visits per day for each engineer.
o Speak with S&M engineers regularly to track progress.
o Enforce checklist discipline.
o All telephone calls from customers should be answered promptly
o Schedule fault calls (corrective maintenance) promptly.
o Ask engineers to gather data on panel age or prompt them to sell panel upgrade on aging panels.
· Revenue Generation:
o Pass on engineer reports from visits that require Extra Works to Head of Service & Maintenance for pricing and quotation.
o Ensure the monthly Extra Works revenue targets are met.
· Administration Duties:
o Take card payments from customers when Accounts is not available.
o Administer customer satisfaction survey monthly.
o Process daily ARC reports.
Additional responsibilities as Senior administrator
· Provide training and mentoring to new Administrators/Coordinators.
· Assist Head of Service & Maintenance as/when required.
· Answer the office telephone and direct the call where needed.
· Be able to take card payments from customers.
Skills:
· Common sense!
· Being flexible
· Using initiative
· Communication and listening
· IT literate
· Organisation
· Excellent Customer service skills
· Being confident and focused
· Being professional and courteous
· Being thorough and analytical
Benefits:
· Competitive salary dependent on experience (£23-27k)
· 20 days holiday plus bank holidays
· Pension scheme
· Onsite / close free car parking
· Sick pay scheme
· Staff referral scheme
· Training and development opportunities
· Friendly, supportive team environment
· Soon to be rolled out: Hybrid working 1 day per week (after probation)
Job Type: Full-time
Pay: £23,000.00-£27,000.00 per year