Senior User Researcher

Senior Level - SFIA5
Salary: £55k -75k dependent on experience
Location: London

About Scrumconnect:

Scrumconnect is a leading force in technology consultancy, proudly contributing to over 20% of the UK's most significant citizen-facing public services. Our award-winning team has made a substantial impact, delivering more than 64 services in the past two years alone. This work has not only reached over 50 million citizens but also achieved considerable savings for the taxpayer, amounting to over £25 million. At Scrumconnect, we foster a community of talented consultants who thrive on collaboration, sharing knowledge, and continuous learning to address and solve complex challenges. Our mission is to combine advanced software engineering, human-focused design, and data-driven insights to deliver unparalleled service to our clients.

About the role:

We are seeking a highly experienced and talented Senior User Researcher to join our dynamic team. The ideal candidate will have a profound background in user research, with highly demonstrable skills in planning and leading user research activities. This role requires a proactive individual who thrives in an agile environment working with other user-centred practitioners.

At this level you will:

• Have a highly demonstrable background in user research.

• Have highly demonstrable experience in communicating effectively.

• Have highly demonstrable experience in collaborating with cross-functional teams.

• Have highly demonstrable evidence in quantitative and qualitative research methods.

This role requires a proactive individual who thrives in an agile environment and can drive the design process from research to execution.

You'll be responsible for:

• Leading and collaborating with other professionals in a multi-disciplinary team to improve the user experience and outcomes for users.

• Engaging and communicating effectively with senior stakeholders.

• Driving a user-centred design approach to consistently meet user needs.

• Aligning design vision and activities in partnership with fellow designers, product managers, and engineering peers.

• Utilising both qualitative and quantitative insights to inform design decisions.

• Planning, organising, and running user research sessions.

• Ensuring consideration for accessibility and inclusion.

Skills needed for this role:

• Analysis and synthesis: Help teams apply a range of methods to analyse research data and synthesise findings. Engage sceptical colleagues in analysis and synthesis. Advise on choice and application of techniques, and critique colleagues' findings to assure best practice.

• Inclusive research: Help teams understand the diversity of users of government services. Include all kinds of users in appropriate research activities. Advocate for inclusive practices and help teams design and deliver accessible services that work for all users.

• Research skills: Assist teams in adopting a wide range of user research methods. Plan user research for services with challenging user needs and complex user journeys. Advise colleagues on the choice and application of research methods to assure best practice.

• Society and technology: Understand the social and technological context for government services. Align user research activities to help your team understand changing user behaviour.

• Strategic insight: Understand what problem the team is trying to solve. Align user research activities to inform decision making and action.

• Technical understanding: Have knowledge about the technologies used to build and operate digital services. Collaborate closely with colleagues in different digital disciplines.

• User-centred and agile practices: Have experience of a range of user-centred practices. Help inexperienced teams adopt user-centred practices and embed them into their agile workflow. Advocate for user research and engage sceptical colleagues and stakeholders.

Join us at Scrumconnect, where your highly demonstrable skills and expertise will drive the future of user-centred design in public services.