Technical Support Representative

Our client, a global Manufacturing firm, are recruiting a Technical Support Representative. The role is based in Peterborough, Cambridgeshire and will run as hybrid. The contract is due to start in October.

Job Summary:

You would work with the distribution team

You will give the distribution team the critical requirements that must be met in order to guarantee that the distribution product supports development in each market segment through efficient and effective service capabilities. You will be acknowledged as the principal customer problem manager from the standpoint of Product Support.

Job Responsibilities and Duties:

Responsible for identification, analysis and resolution looking for needs and problems

Establish and fulfil objectives; produce outcomes; recognize and suggest alternatives routes of action; and make prompt judgment

Use judgment to support and promote the following areas: NPI process, process improvement, overall sector development, warranty policy, etc.

Managing distributor product support accounts

Managing OEM OEM Product Support accounts

Lead for customer issue resolution

Management/adjudication of warranties

Minimum Required Skills:

• Managing Conflict
• Commercial exposure
• Project participation
• Understanding 6 Sigma
• Ability to communicate effectively and work independently

Please send your CV for full job description and further information.

Job Title: Customer Technical Support Representative

Location: Peterborough, UK

Job Type: Contract

Trading as Aston Carter. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available on the website.

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