Job Title: Palo Alto Engineer

Location: Remote, with occasional travel to Germany

Duration: 6 months (with the possibility of extension)

Job Description:

• Provide configuration review, troubleshooting, and best practices assistance to the partner to aid in the resolution of customer issues.
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
• Provide fault isolation and root cause analysis for technical issues.
• Gather and retain partner-specific documentation in a secure location for ease of troubleshooting.
• Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Occasional travel may be required to customer sites in Germany1.

Required Experience:

• More than 4 years of experience working with Palo Alto Networks technology in a client/partner-facing technical role.
• Excellent written and verbal communication skills.
• Required experience with TCP/IP.
• Strong experience with Palo Alto Networks products and technology.
• Strong experience in Routing & Switching (OSPF/BGP/VLAN/STP).
• Experience with Authentication Protocols is a plus (Radius/TACACS).
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required.
• BA/BS in computer science or equivalent or equivalent military experience required

Certifications

PCNSE or PCNSC1

PCNSA

PMRC1 or PMSC1