We are working in partnership with a managed service provider based in Stoke-on-Trent to find an experienced 2nd/3rd Line Support Engineer to join their exciting new 24x7 operations team.

Our client is seeking a 2nd/3rd Engineer with extensive patching experience.

The role is office-based, so you must be able to drive and have access to a vehicle.

You will play a crucial role in maintaining and enhancing our clients IT infrastructure, ensuring optimal performance and reliability. Helping the company grow into a first-class operational hub serving the defence and security industry.

Responsibilities:

Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required.
Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks.
Monitoring and Troubleshooting: Monitor system performance and troubleshoot any issues that arise.
Documentation: Accurately document all actions taken, including incident resolution, system changes, updates, and detailed reports on testing activities.
Test Management: Follow detailed test plans meticulously, conduct thorough testing as per the outlined procedures, and report findings and outcomes to the Test Manager.
Continuous Improvement: Contribute to the continuous improvement of our processes and services. Stay updated with the latest technologies and best practices in the field.
Qualifications:

Successful Engineer will need to possess 3 years' experience within IT Support, ideally covering 2nd line and some 3rd Line duties.
ITIL V3/4 Foundation or above.
Ideally, you will have some form of IT qualification, either BTEC, A Level's, HND/HNC or Degree. Any IT certifications will enhance your application.

Security Clearance

You must have or be able to obtain SC clearance, with a view to obtaining DV clearance.

Working Hours:

You will join a working day shift moving into weekend support onto a full 24x7 rota. The established rota will run as a 12-hour shift, working 4 days on 4 days off.
This position will initially operate during standard day hours as part of our preparatory phase for 24x7 operations.
Flexibility to transition to shift work, including nights and weekends, will be required as we move to round-the-clock operations later in the year
Further information to follow at your request