Role is for a Senior IT Support Analyst, an essential member of the Technology team in the Industrial/Manufacturing industry.

Client Details

Our client is a renowned player in the Industrial/Manufacturing industry, employing over 2000 people. With a solid presence in East Yorkshire, they're known for their innovative and reliable products and commitment to quality.

Description

• Provide BAU IT support to the business ensuring that a high level of customer service and support is provided at all times.
• Log, respond to and update IT Service Desk requests ensuring response and resolution in-line with SLAs.
• Provide support to users via telephone, email, teams/remote sessions and in-person.
• Liaise with internal staff, stakeholders, 3rd parties and suppliers.
• Escalate problems where necessary to management or third-party suppliers.
• Support junior team members by acting as point of escalation for issues.

Profile

• Excellent communication skills (both written and verbal)
• Confident, clear and professional telephone manner
• Positive, enthusiastic, proactive approach required.
• Resilient, able to adjust to a constantly changing environment.
• Good problem-solving skills, analytical and inquisitive. Detail oriented, with a high level of accuracy.
• High level of self-autonomy. Ability to work remotely/independently as well as with others as part of a team.
• Good team player with ability to share and discuss potential solutions.
• Well organized with strong time-management skills, able to meet deadlines.

Job Offer

• An annual salary in the region of £38,000 - £42,000.
• A hybrid work environment, allowing a blend of office and remote work.
• Opportunities for career growth and development.
• A supportive and collaborative company culture.