IT Support Engineer
Posted on Sep 18, 2019 by CV-Library
We're a small, friendly outsourced support company and are looking for an IT Helpdesk Engineer to work onsite at one of our clients. This is an ideal role for someone looking to broaden their existing IT skills, to be the face of IT - the person people come to when they need help, so a friendly, proactive, ‘can do' attitude is essential.
1st & 2nd line service desk & ticket management
Desktop troubleshooting (Windows, macOS, Chrome OS, Microsoft Office)
Imaging and deploying computers
Asset management: ensuring all IT equipment is logged and accounted for
Inductions and Training: Introducing the IT systems to new employees and training users when required
Ensure all IT security policies are adhered to
Assist with all mobile devices
Proactive documentation relating to client infrastructure and general troubleshooting etc.
Ownership and escalation of tickets where required, being able to track tickets, ensure response from pebble.it is always the latest feedback and maintain ownership beyond escalation.Solid experience, a genuine interest in IT and a proactive attitude are essential.
Working Hours: Monday - Friday 9am-6pm. Due to the nature of the role, out of hours work may be required.
Additional days will be required at our company HQ for training.
1st / 2nd line IT support experience is essential
Excellent customer service and communication skills
Organised and eager to learn
Ability to prioritise work and work independentlyBenefits
Working at pebble.it is both challenging and exciting. We put our clients first and wrap our continually evolving solutions & world class support around their individual requirements. Our clients are a large mix of medium-sized business and enterprise within different industries and all with varied x-platform requirements.
From managing remote & local service desk support to complex project assignments, we are passionate, experienced and highly skilled. Come and join us
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