We are recruiting for several helpdesk and switchboard operators based at Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, DY1 2HQ

Start Date - ASAP
All positions are temporary ongoing and might lead to permanent
£12 PAYE per hour + Holiday Pay
Shifts Available
Monday to Friday 9am to 5pm x 2 positions
Saturday & Sunday 7am to 3pm x 2 positions
Monday to Friday 2pm to 7pm – 20hours a week x 1 position
Monday to Friday 3pm to 10pm - 1 position
Friday to Monday 3pm to 10pm - 1 position

Your key responsibilities will include:

First point of contact for incoming telephone calls and service requests received by telephone and e-mail
Escalate any complaints as required and support continuous improvement
Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
Sort and dispatch calls to relevant departments
Monitoring phone lines, handling incoming calls with varying queries.
Resolve any issues accurately first time
Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.
Ensure exceptional client delivery standards
Our ideal Helpdesk Operator will:

Previous experience in this role/similar position is essential
Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
Committed to following procedures and ensuring tasks are fully completed
Exceptional organisation skills with the ability to prioritise to meet deadlines.
Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress