Key Account Manager

Grade: H

Location: Nottingham, NG90 2PR

Salary: £Competitive, plus benefits

FAREVA is one of the world’s leading subcontractors in the Industrial and Household, Cosmetics and Pharmaceuticals fields

We have a range of solutions to suit our customers’ needs and requirements – we manufacture iconic brands right from the client brief through to the completed product. We believe that whatever field you're in and at whatever level, you will be able to take ownership of your own development and progression and we will support you in this.

We have a new and exciting opportunity for a Key Account Manager to join our Commercial team. You will be part of a leading international FMCG organisation manufacturing cosmetic and pharmaceutical products. We are offering a competitive salary along with a generous benefits package.

You will play a central role in the support of our global customers in order to deliver increased volume and profit.

Your key accountabilities will be:

Customer Development:

Work with the Key Account Director (KAD) to understand the customer 3 year plans

Together with the Fareva product manager develop proactive customer offers for presentation to the customer

Maintain customer accountability but seek expert input as required

Understand customer’s needs for proactive value engineering and other Business Retention requirements

Proactively market Fareva’s facilities to customer contacts via presentations and/or factory/development lab visits

Drive the customer culture through the internal teams

Work constructively with the international Fareva plants and Development teams to drive customer understanding

Business Winning Ownership:

Evaluate customer briefs and assess if this is viable/desirable business for Fareva

Understand the customer brief & engage the Fareva teams through the Business Winning process

Follow the Business Winning process

Work with Project Managers to ensure tender timings are met

Present respond to the customer ensuring all data and sample requirements are met and assumptions are detailed

Gauge customer response

Escalate to the KAD if current business or tenders are at risk

Key Customer Management:

Engage with customer throughout the tendering process

Understand competitor situation with each tender

Communicate with customer on quality, supply and write off issues

Develop a close working relationship with key contacts in Sourcing

Financials

Review on a monthly basis the sales & profitability for the area with the KAD

Investigate low contribution products

Develop a plan through product mix or full service opportunity to improve contribution

Alert KAD to product areas under competitive pressure

Knowledge, Skills and Experience

Ideally you will be qualified to degree level (or equivalent) with demonstrable account management experience which you will have gained through working in a FMCG environment.

You will be an effective team player, with attention to detail and excellent influencing and interpersonal skills. Your demonstrated ability in building internal and external networks as well as making an impact on influential individuals / groups is crucial to the success of this role and to the success of our projects.

You will have strong analytical capacity and innovative problem-solving skills as well as commercial acumen in order to achieve in this role.

Benefits

We have a comprehensive benefits package, dependent on the role you are performing. In addition to a competitive salary, you may be entitled to the following;

25 Days Annual leave plus Bank Holidays

Opportunity to purchase additional annual leave

On-site parking with site security

Opportunity to be part of an international company (Fareva)

Cycle to Work Scheme

Professional Subscriptions paid

Defined contribution Pension scheme

Life Assurance

Employee Assistance Program