Customer Service Associate job in Wimborne (18-month FTC)

* Salary: £25,000 per annum

* Schedule: Full time/35 hours a week/9 am – 5 pm Mon-Fri, Hybrid – the expectation is to be in the office for training for the first month and then moving to a hybrid model working 2 -3 days in the office / home working

* Holiday: 27 days holiday plus Bank Holidays

Additional Benefits:

* Annual Car Parking permit

* Discounts for many local businesses

* Employee assistance programme + 24/7 counselling and support helpline

* 24/7 Virtual GP surgery and private prescription service

* Access to PERKS scheme

* Discounts on local private gyms

* An active Social Committee who arranges lots of fun complimentary employee events throughout the year!

An introduction to our client and the role

We are currently working with a company in Wimborne who have excellent staff retention and a great company culture who are looking for a new Customer Service Associate for an 18-month fixed term contract. The Customer Service Associate will be the first point of contact for customers who would like advice and assistance with the products on offer. You will also be responsible for the administration support for the company.

Whilst our client is open to candidates who have no experience in the financial services industry, knowledge of financial services would be an advantage.

Duties and Responsibilities:

* Process all department transactions efficiently, accurately and within agreed Service Levels

* Provide support to customers using the online functionality

* Provide support to the retention officer to include customer contact, follow up calls etc.

* Produce reports and management information (MI) as requested

* Ensure that expressions of customer dissatisfaction and complaints are escalated accordingly

* Deal with telephone and face to face enquiries received within the department promptly, ensuring that a high standard of customer service is provided

* Be aware of Financial Conduct Authority & Prudential Regulation Authority, other legislative and internal compliance requirement

* Identify, Support and Assist vulnerable customers and understand their need for flexibility.

* Use effective listening and questioning skills to enable potential issues to be detected and provide reassurance and support to customers

Minimum Requirements:

* Track record in an administrative environment

* Good PC skills, including word and excel

* Excellent oral and written communication skills

* Be willing to work towards a Certificate in Retail Banking Certificate or CeMAP

This Customer Service Associate job in Wimborne (18-month FTC) would suit candidates with excellent attention to detail and someone who has previously worked within a customer service position within an office environment.

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