On-site IT Service Desk Technician

Main Duties & Responsibilities:

• Offer first and second-level IT support via phone, email, face-to-face, and remote desktop.
• Troubleshoot, diagnose, and resolve issues with hardware, software, and business applications.
• Perform hardware and software installations, upgrades, and maintenance.
• Manage user administration and assist with new starter desk setups and organizational changes.
• Identify recurring incidents and propose solutions to reduce them.
• Maintain accurate records of all issues and resolutions using a call management system.

What you will bring:

• Strong customer service skills with experience handling high-demand workloads.
• Good time management, prioritization, and problem-solving skills.
• Proficiency in Microsoft desktop and server technologies (eg, Windows, Office 365, Teams, Active Directory).
• Experience in 1st Line diagnostics, ITIL Foundation, or Azure Fundamentals is beneficial.