IT Support Engineer

£40-50k + Permanent Benefits + Bonus

Fully Onsite, South West England

This position requires candidate to undergo DV CLEARANCE so you must be eligible.

A leading IT Consultancy is looking to recruit IT Support Engineers to support a key client in the South West of England. Due to the sensitive nature of the client this role will be mainly support focused working in an on-prem environment however supporting a wide range of technologies. The successful IT Support Engineer will have a solid fundamental skill set but a wiliness to learn and be adaptive in their approach to IT support.

Your role:

• Handle designated tasks or escalated Service Desk tickets
• Provide timely and effective technical support to end-users.
• Packaging Applications
• Development of the Standard Operating Environment (SOE) build image for desktop and Servers platforms
• Use of SCCM to own and maintain the SOEs
• Identification and analysis of Patches and impact of them
• Identifying the impact of technical changes to or affecting the SOE to an operational level

Key skills:

• Microsoft O365
• Experience of the development and support of standard O/S builds for Desktop or Server including Windows 7/8/10/11
• Experience in Active Directory, Group Policy
• Application Packaging Tools
• Desktop/Server Deployment Experience and/or SCCM experience
• Hardware and Software Troubleshooting
• Ability to use own initiative and tenacity to achieve deadlines and resolve issues as per agreed SLAs
• Analytical and methodical approach to problem solving
• An understanding of Software Deployment and Remote Support Tools