IT Support Engineer

Posted on Sep 18, 2019 by CV-Library

Eastwood, Nottinghamshire, United Kingdom
Wholesale Trade
Immediate Start
£25k - £30k Annual
Full-Time
IT Support Engineer

Eastwood, Nottingham

Up to £30k dependent upon experience

Desired technical skills

* Microsoft Windows server and Exchange

* Office 365 and cloud technologies

* Strong networking, TCP/IP and VPN skills

* Setup and troubleshooting of firewalls, routers and switches

* Active Directory, DNS, DHCP, Group Policy

* Virtualization platforms such as HyperV and VMware

Personal qualities

* Good time keeping and attention to detail

* Able to multi-task and prioritise

* Good analytical skills with a methodical work manner

* Friendly, outgoing personality; this is just as important as technical skills

* Working in support for a number of years within a multi-client or multi-site environment

* Calm under pressure

* Can work individually or as part of a team

* Good communication skills at both a technical and end user level

* Full driving licence

Responsibilities and duties

* Helping our clients with their IT problems via email, telephone and remote-control tools

* Onsite and remote project work

* 2nd/3rd line support

* Responding to alerts generated by our proactive monitoring tools

* Using various DR and backup technologies to restore files and servers locally and in the cloud

* Advising clients on IT security and spotting trends in IT requests and faults.

Overview

* Salary dependent on experience, skills and qualifications

* Office hours 08:00 – 18:00. A rota system operates within these hours

* Training on the latest technologies that we use and support

Reference: 210828861

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