Client Support Administrator
Posted on Sep 5, 2024 by CV-Library
Broughton, Lancashire, Lancashire, United Kingdom
Accountancy
Immediate Start
£21k - £21k Annual
Full-Time
Ashberry Recruitment are looking for a Client Support Administrator for their well-respected client based on the outskirts of Preston, near Fulwood.
Role Specific Responsibilities
* To assist in the administration of a portfolio of policies for our Corporate and Individual clients
* Provide support by being the first port of call for answering phonelines
* To maintain the firm’s bespoke customer database ArchAngel at all times
* To answer any client queries accurately and in a professional and timely manner and to keep accurate clear and concise records for audit trail purposes
* Providing administration support to the Client Support Advisers and Independent Insurance Consultants
* Receive, sort and distribute daily mail/deliveries
* Responsible for franking all outgoing mail and taking mail to a post box each day
* Checking that all documentation received from insurers is accurate
* To ensure that your allocated ‘task list’ is always kept up to date complying with the firm’s SLA’s
* To ensure that all client information is treated in accordance with the Data Protection Act
* Assist in maintaining good working relationships with insurance companies
* Receive visitors by greeting and welcoming them
* Any other ad hoc administration duties
Knowledge, Experience and Qualifications
* Knowledge of using Word, Excel, Outlook
* Well developed communication skills, both written and verbal
* Excellent customer focus
* Good time management
* Clear telephone manner and clear listening skills
* Team player
* Flexible approach
* To demonstrate drive and positive approach to work and a determination and motivation to achieve all tasks assigned accurately and in a timely manner
Salary/Hours
* £21,000 per annum
* 35 Hours per week
* Mon – Thurs – 09:00-17:00
* Fri – 09:00-16:00
Employee benefits, please ask on application
Role Specific Responsibilities
* To assist in the administration of a portfolio of policies for our Corporate and Individual clients
* Provide support by being the first port of call for answering phonelines
* To maintain the firm’s bespoke customer database ArchAngel at all times
* To answer any client queries accurately and in a professional and timely manner and to keep accurate clear and concise records for audit trail purposes
* Providing administration support to the Client Support Advisers and Independent Insurance Consultants
* Receive, sort and distribute daily mail/deliveries
* Responsible for franking all outgoing mail and taking mail to a post box each day
* Checking that all documentation received from insurers is accurate
* To ensure that your allocated ‘task list’ is always kept up to date complying with the firm’s SLA’s
* To ensure that all client information is treated in accordance with the Data Protection Act
* Assist in maintaining good working relationships with insurance companies
* Receive visitors by greeting and welcoming them
* Any other ad hoc administration duties
Knowledge, Experience and Qualifications
* Knowledge of using Word, Excel, Outlook
* Well developed communication skills, both written and verbal
* Excellent customer focus
* Good time management
* Clear telephone manner and clear listening skills
* Team player
* Flexible approach
* To demonstrate drive and positive approach to work and a determination and motivation to achieve all tasks assigned accurately and in a timely manner
Salary/Hours
* £21,000 per annum
* 35 Hours per week
* Mon – Thurs – 09:00-17:00
* Fri – 09:00-16:00
Employee benefits, please ask on application
Reference: 222273165
https://jobs.careeraddict.com/post/94904251
Client Support Administrator
Posted on Sep 5, 2024 by CV-Library
Broughton, Lancashire, Lancashire, United Kingdom
Accountancy
Immediate Start
£21k - £21k Annual
Full-Time
Ashberry Recruitment are looking for a Client Support Administrator for their well-respected client based on the outskirts of Preston, near Fulwood.
Role Specific Responsibilities
* To assist in the administration of a portfolio of policies for our Corporate and Individual clients
* Provide support by being the first port of call for answering phonelines
* To maintain the firm’s bespoke customer database ArchAngel at all times
* To answer any client queries accurately and in a professional and timely manner and to keep accurate clear and concise records for audit trail purposes
* Providing administration support to the Client Support Advisers and Independent Insurance Consultants
* Receive, sort and distribute daily mail/deliveries
* Responsible for franking all outgoing mail and taking mail to a post box each day
* Checking that all documentation received from insurers is accurate
* To ensure that your allocated ‘task list’ is always kept up to date complying with the firm’s SLA’s
* To ensure that all client information is treated in accordance with the Data Protection Act
* Assist in maintaining good working relationships with insurance companies
* Receive visitors by greeting and welcoming them
* Any other ad hoc administration duties
Knowledge, Experience and Qualifications
* Knowledge of using Word, Excel, Outlook
* Well developed communication skills, both written and verbal
* Excellent customer focus
* Good time management
* Clear telephone manner and clear listening skills
* Team player
* Flexible approach
* To demonstrate drive and positive approach to work and a determination and motivation to achieve all tasks assigned accurately and in a timely manner
Salary/Hours
* £21,000 per annum
* 35 Hours per week
* Mon – Thurs – 09:00-17:00
* Fri – 09:00-16:00
Employee benefits, please ask on application
Role Specific Responsibilities
* To assist in the administration of a portfolio of policies for our Corporate and Individual clients
* Provide support by being the first port of call for answering phonelines
* To maintain the firm’s bespoke customer database ArchAngel at all times
* To answer any client queries accurately and in a professional and timely manner and to keep accurate clear and concise records for audit trail purposes
* Providing administration support to the Client Support Advisers and Independent Insurance Consultants
* Receive, sort and distribute daily mail/deliveries
* Responsible for franking all outgoing mail and taking mail to a post box each day
* Checking that all documentation received from insurers is accurate
* To ensure that your allocated ‘task list’ is always kept up to date complying with the firm’s SLA’s
* To ensure that all client information is treated in accordance with the Data Protection Act
* Assist in maintaining good working relationships with insurance companies
* Receive visitors by greeting and welcoming them
* Any other ad hoc administration duties
Knowledge, Experience and Qualifications
* Knowledge of using Word, Excel, Outlook
* Well developed communication skills, both written and verbal
* Excellent customer focus
* Good time management
* Clear telephone manner and clear listening skills
* Team player
* Flexible approach
* To demonstrate drive and positive approach to work and a determination and motivation to achieve all tasks assigned accurately and in a timely manner
Salary/Hours
* £21,000 per annum
* 35 Hours per week
* Mon – Thurs – 09:00-17:00
* Fri – 09:00-16:00
Employee benefits, please ask on application
Reference: 222273165
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