As the Manager of Strategic Enablement within the Operational Effectiveness (OE) team, you'll be a key player in optimizing end-to-end business processes. Shape and influence strategic initiatives, ensuring operational continuity and alignment with our clients strategic goals. Whether leading a team or running projects, your work will be essential in delivering strong results and elevate customer, employee, and agent time within the business

The role

• Identify opportunities and issues through root cause analysis, and engagement with stakeholders across multiple teams, business teams & processes.
• Identify and evaluate process improvement opportunities, engaging key stakeholders to gain buy-in for implementation where appropriate. Initiate and implement multiple mid-complexity improvement opportunities.
• Lead impact assessments, as well as the implementation and execution of assigned initiatives.
• Take ownership and influence the end-to-end execution of operational components for initiatives of mid to high complexity, impacting the broader line of business. This includes monitoring benefits, managing risks, scheduling, implementation, and maintenance.
• Evaluate tools and procedures for optimal process efficiency and identify areas for automation.
• Identify process gaps using KPIs and conduct data and reporting analysis to address them.

What we're looking for?

• Degree Educated
• Relevant business process management experience.
• Familiarity with Lean, Six Sigma, and Agile methodologies.
• Experience leading and managing complex projects.
• Proficient knowledge of Microsoft PowerPoint and Excel.
• Excellent communication skills with the ability to engage with all levels of management.

Our client an Insurance firm operate a 'hybrid' model - 2/3 days a week in the City of London