Customer Service Administrator required in Essex

GVR Solutions are working with a very well established and leading contractor and Developer based in Essex who are in the market for a Customer Service Administrator to join their team.

The role will be office based with 1 day a week working from home and will require site visits monthly.

Key responsibilities of the Customer Service Administrator:

* Manage emails within the customer service inbox and calls.

* Respond to customers enquiries in a prompt and efficient manner within agreed timeframes.

* Log new defects where required to various trades/contractors/site.

* Upload and update new completions, on warranty spreadsheets and the data base system in place.

* Ensure notes are kept up to date with all correspondence records.

* Keep purchasers regularly updated regarding the progress of their issues, including lead times.

* Chase contractors ensuring they are reaching their SLA’s.

* Work with the team to ensure Contra charge spreadsheet is up to date and communicated to commercial team.

* Daily management of customer service operative diaries, weekly check in calls to run through bookings etc.

Key skills / requirements:

* Personable and clear communicator.

* NHBC and Defect knowledge.

* A flexible attitude to prioritizing an ever-changing workload.

* Understanding and sympathetic to customer concerns.

* Analytic and structured in their approach to dealing with customer related issues.

* A team player with a can-do attitude.

* Competent using IT and adaptable to new systems.

If you are interested in the above Customer Service Administrator role, please get in touch today