Operations Manager
£55,000 Basic Salary
Annual Bonus
30 days holiday
Company Vehicle

A rapidly expanding door and gate specialist is currently targeting an experienced Operations Manager to join their team. Applicants can be based anywhere within a 50-mile radius of Luton. The package on offer includes: Basic Salary of £55,000 (negotiable depending on experience), company vehicle with personal use permitted, bonus scheme, and more.

The company

Established almost twenty years ago as a one-man operation, the business has experienced consistent year-on-year growth. They are now on the verge of moving into new premises, which will be double the size of their current location, to accommodate their expanding operations. They employ 24 dedicated professionals, including 14 engineers and 10 office staff, three of whom are part of the senior management team.

The company's staff retention rate is exceptionally high; they've only had one engineer leave voluntarily, and that was due to relocation to a region they don't cover.

The business model is primarily service-based, with 85% of operations focused on service and 15% on installation. They have built strong relationships with facilities management companies and handle a diverse range of products. These include automatic doors from brands like Geze, Record, and Dorma, as well as gates and barriers using products from BFT, Faac, Frontier Pitts, Avon, and Eagle Automation. Additionally, they manage various roller shutters, sectional doors, and high-speed doors, covering almost everything except speed lanes and revolving doors.

They do have a small workshop for minor fabrication but do not manufacture their own products. Their work is concentrated mainly in London and its surrounding areas, accounting for 80% of their projects. For their four national contracts, they subcontract 90% of the work that falls outside their primary geographic area.

The business is ADSA and DHF accredited, and they are committed to investing in training for all engineers and office staff.

The role

Oversee the management of service delivery and performance.
Implement and be accountable for the operational strategy agreed with the MD.
Ensure compliance with systems for delivering client and reporting materials.
Provide strategic, professional, and commercial advice to clients.
Manage and communicate with clients and key stakeholders, gathering and monitoring feedback.
Arrange regular meetings and strategic reviews with the team, providing performance feedback.
Foster a one-team culture across all areas and contracts to deliver exceptional service standards.
Motivate, develop, and engage with the workforce, driving operational excellence.
Proactively manage health and safety, ensuring a safe working environment and adherence to legislative and company policies.
Conduct regular communication, feedback, and appraisals of clearly set objectives.
Drive a culture of excellence in employee satisfaction, performance, and engagement.
Understand clients' business fundamentals and maintain positive working relationships with senior-level contacts.
Set and manage objectives, forming personal development and succession plans.

In return, the successful Field Service Manager will receive an excellent benefits package which includes:

Basic Salary: £50,000 - £55,000
Potential Progression: Opportunity to advance into a directorship role
Annual Pay Rise: Guaranteed yearly salary increase
Company Car: Provided as part of the benefits package
Medical Insurance: Coverage for the employee and their family
Christmas Bonus: Additional financial reward during the holiday season
Holiday Entitlement: 30 days of annual leave

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your details on our talent management system to consider you for future opportunities