Customer Service Representative/Loan Originator - (Inbound Call Center
Posted on Sep 18, 2019 by Third Federal Savings and Loan Association
At Third Federal, named for five years in a row as One of the Best Companies to Work For" in America by Fortune magazine, we offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.
We are looking for high energy, experienced loan professionals who will work in a customer service setting originating loan applications over the telephone. The successful candidate must possess strong interpersonal skills, be able to understand and explain financial information, work well in a fast-paced environment and thrive in a team based setting. Excellent communication skills and PC proficiency required. Our loan administrators are not on commission so that they are able to focus on doing what's right for the customer.
The open positions are located at our Main Campus location in Cleveland, OH.
Two years of current/recent experience taking home equity/mortgage loan applications in a retail banking environment
Mortgage loan experience is a plus
Experience following loan applications from origination through closing is a plus
Excellent verbal and written communication skills including professional grammar and demeanor as well as positive, proactive and friendly interpersonal skills are required
Customer service experience in a call center environment preferred
PC proficiency required- Mortgage Software experience preferred
Strong organizational skills
High School diploma or equivalent
Work hours are generally scheduled between 8:20 a.m. to 5:00 p.m. - Monday through Thursday, until 6:00 p.m. on Friday and requires some Saturdays.
Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.